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So, my case

I withdrew 300 euros. After 6 days, I asked when I would receive my payout and received the answer "verification." I said okay, uploaded it immediately, and today, after 4 days, I asked when my documents and payout would finally be processed. The chat representative said up to 10 days, to which I replied "c".

I turned on Casinoguru and, poof, 10 minutes later I was blocked. I can't log in anymore. I asked in the chat and the answer was that my account needed to be verified. Simply ridiculous. The best thing to do is shut the casino down immediately.

So mein Fall

Habe 300 Euro Ausgezahlt nach 6 Tagen gefragt wann ich meine Auszahlung bekomme dann bekomme ich die Antwort Verifizierung ich sagte okay gleich hochgeladen und heute nach 4 Tagen gefragt wann endlich meine Dokumete und meine Auszahlung bearbeitet wird sagte man im Chat bis zu 10 Tagen darauf habe ich geantwortet c

Das ich nun Casinoguru einschalten u d schwupp 10min Später bin ich gesperrt worden kann ich nicht mehr einloggen ich im Chat gefragt und die antwort war mein Konto muss gesprüft werden einfach nur lächerlich am besten sofort schließen das Casino

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Do I understand correctly that you didn't receive any confirmation regarding successful verification before you lost access to your account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello

1 Various Games Jackpot Etc

2. No, I didn't receive any confirmation and can no longer log in. See attachment.

3. Winnings were achieved without a bonus

4 Chat couldn't tell me anything specific and forwarded my case to the department.

Allegedly !!

Hallo

1 Verschiedene Spiele Jackpot Ect

2 nein keine Bestätigung erhalten kann mich auch nicht mehr einloggen siehe Anhang

3 Gewinn wurde ohne Bonus erspielt

4 Chat kann mir nix genaues sagen hat mein Fall an die Abteilung weitergegen

Angeblich !!