Astrozino Casino - Pelaajan tilin sulkemispyyntö hylätään.

I have already requested several times that my account be permanently closed, as I am a gambling addict.

I was then sent a form that I have to fill out and can only block myself for a maximum of one (!) month.

That's not right, because my general ban doesn't apply to this casino.

I expect my account to be permanently deleted and that I will receive back the money I paid after my initial request to delete my account.

Attached are the emails.

Ich habe bereits mehrmals darum gebeten, dass mein Konto endgültig geschlossen wird, da ich spielsüchtig bin.

Daraufhin wurde mir nur ein Formular zugesendet, dass ich ausfüllen muss und mich höchstens für einen (!) Monat sperren kann.

das ist nicht in Ordnung, denn meine grundsätzliche Sperre gilt für dieses Casino nicht.

ich erwarte, dass mein Konto endgültig und für immer gelöscht wird und ich mein Geld zurück erhalte, welches ich nach meiner ersten Bitte mein Konto zu löschen.

anbei die Mails.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Astrozino Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the responses you received from the casino to your requests? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication?

In the meantime, check other resources and information in our responsible gambling guide found here: https://de.casino.guru/ratgeber-verantwortungsvolles-spielen

Thank you very much in advance for your reply.

Best regards,

Tomas