Amonbet Casino - Pelaajan tili on suljettu ja voitot takavarikoitu.

On December 17, 2025, I won €10,130 playing Sugar Rush 1000. The next day, my account was deactivated and I did not receive my money back.

I had been playing for about 6 weeks with total deposits of about 23,500 EUR and 27,700 won.

In the reply email they told me that because I earned more than I deposited, they will not make the payment.

El día 17/12/2025 he ganado 10130 euros al Sugar Rush 1000 . El día siguiente me han desactivado la cuenta y no me han echo el reintegro del dinero .

llevaba jugando unas 6 semanas más o menos con depósitos totales de unos 23500 EUR y 27700 ganados.

En el email de contestación me han dicho que porque he ganado más de lo que ingresé no me harán el pago .

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What was the real-money balance in your account when the casino closed it?
• Have you ever mentioned gambling-related problems to the casino customer support and requested to be self-excluded?
• Did you have any pending withdrawal requests in your account at the time of its closure? If so, kindly specify the amounts.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good afternoon Veronika,

I had 10130 euros and I requested a withdrawal of 3000 euros (which was not completed).

At the beginning (after a few weeks) I requested a couple of times that they close my account, but they refused and always offered me additional solutions… I never won anything at first, that's why I made the request.

After I started winning, I didn't ask to close the account anymore, only to limit deposits (of course they didn't do that either, always additional proposals).

-I had a pending withdrawal of 3000 euros

-I've also uploaded the photo of the winnings I made playing Sugar Rush

Buenas tardes Verónika,

Tenia 10130 euros y solicité una retirada de 3000 euros ( que no se completo ).

He solicitado al principio ( después de unas semanas) un par de veces que me cerrara la cuenta , pero no han querido y siempre me daban solución adicionales … al principio nunca gané nada por eso hice la solicitud .

Despues como he empezado ha ganar no he pedido más cerrar la cuenta , solo limitar depósitos ( claro tampoco lo hicieron, siempre propuestas adicionales).

-tenia retiro pendiente de 3000 euros

-también te he subido la foto con la ganancia que hice al juego sugar rush

Hello MIKEmaee,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear MIKEmaee,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Veronika

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Amonbet Casino representative to join this conversation.

Dear Amonbet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Okay, agreed.

Ok de acuerdo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova