Alf Casino - Pelaajan voittojen nosto on viivästynyt.

I am writing to formally complain about a pending withdrawal request of 500€ from my Alf Casino account.

​I requested this withdrawal on May 20th, 2026. As of today, May 28th, the status of my withdrawal is still "pending" (or "in verification" / "in queue").

​According to the casino's terms, withdrawals should be processed within 3-5 working days. I have already exceeded this timeframe.

​I have contacted the Live Support multiple times (on May 26th and May 27th) and sent a formal email complaint. In every instance, the support agents have confirmed that my account is fully verified, there are no issues with my documents, and no blocks on my account. They have repeatedly informed me that my withdrawal is simply "in the queue" at the Financial Department due to high volume, but they have failed to provide any estimated completion time or a valid reason for this delay beyond the promised timeframe.

​Despite my follow-ups and the formal email sent yesterday, I have received no update or resolution. I am requesting an immediate release of my funds, as the terms of service regarding withdrawal times have not been respected.

​I have attached all the relevant screenshots of the chat conversations and the email communication with the support team as proof. I kindly ask for your assistance in resolving this matter and ensuring the withdrawal is processed without further delay.

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Dear Kingbuba,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kingbuba,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kingbuba,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla