Aladdins Gold Casino - Pelaajan kotiutus on viivästynyt.

Made a withdrawal on 3/24. Nothing has happened. I sent 2 emails...have received a response saying it is in progress and that it will be checked.

Gjorde ett uttag den 24/3. Inget har hänt. Jag skickade 2 mail...har fått ett svar där de säger att det är under progress och att det ska kollas.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello, hello.

No, I haven't won before on Aladdin's Gold. This is the first time.

And then I'm the one who should thank you for helping me💐.

Hejhej.

Nej, jag har inte vunnit förut på Aladdins gold. Detta är första gången.

Och sedan är det JAG som ska tacka för att du hjälper mig💐.

Dear Raijsan66,

Thank you for your reply. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Aladdins Gold Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Aladdins Gold Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.