Abu King Casino - Pelaajan kotiutus on viivästynyt.

it's now a month and a half since they validated the payment and I still haven't received anything in my account and I communicate with support and they always say it takes 3-5 working days... and I've been like this for a month and a half now

faz agora 1 mês e meio que validaram o pagamento e ainda não recebi nada na minha conta e comunico com o supporte e dizem sempre que demora 3-5 dias úteis… e já estou assim à 1 mês e meio

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Dear bruno1880,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't made any withdrawals yet.

I don't know if I went through the KYC verification

and yes it was earned from a bonus

não ainda não tinha feito nenhum saque.

não sei se passei pela vérification KYC

e sim foi ganho de um bónus

Hello bruno1880!

Thank you for sharing your concern with us. We’re truly sorry to hear that you’ve been waiting for so long, we completely understand how upsetting this must feel, and we want to take a closer look at your case right away.

To help you properly, could you please provide your Player ID or the withdrawal request number?

Even better, if possible, please send us a screenshot from your account with the specific payment highlighted or marked, so we can clearly identify the exact transaction that hasn’t arrived.

Once we have this information, our team will review your case carefully and make sure you receive a proper update.

Kind regards,

Abu King Casino

Hello everyone,

Thank you both for your replies.

bruno1880, when was the last time you tried contacting the casino support regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear bruno1880,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru