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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you have already submitted for verification and on what dates you submitted them? When exactly did you provide the most recent documents?
• Regarding the proof of payment for your Apple Pay deposit, did the document you submitted contain all the information requested by the casino, namely the transaction reference, amount, full name of the account holder, and the date and time of the transaction?
• Has the casino explained why your previously submitted documents were not accepted or why they are still shown as missing? If you received any emails or other communication regarding the verification of these documents, please forward them to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika