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I have 225 to withdraw and I can't because of the rules. I've completed all the requirements and I still haven't received my deposit. It's not fair. Why don't they make you deposit? I deposited 188 to win, not to lose all my money.

Tengo 225 pa retirar y no puedo por reglas e conpletado todas y aun no recibo mi deposito ps no es justo asi como no asen depositar yo deposite 188 para ganar no para perder todo mi dinero

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to better understand your situation.

• Could you please specify the reason why you are unable to withdraw your winnings?
• Could you kindly send me a screenshot of the error message that appears when you try to make a withdrawal?
• Did you accumulate your winnings while playing with or without an active bonus?
• Have you successfully completed any withdrawals from this casino in the past?
• Have you contacted the casino’s customer support to request assistance with your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

They've kept me like this for 7 days, when will I be able to withdraw?

Me tienen asi durante 7 días cuando voy a poder retirar



• Have you made any successful withdrawals from this casino before? If so, kindly specify how many withdrawal requests you made and when exactly.
• Have you contacted customer support to ask about the reason for not allowing you to withdraw your winnings?

If you have any communication between you and the casino customer support that could be relevant to our investigation, kindly post the screenshots here, or send them to me at veronika.f@casino.guru.

Thank you for your cooperation.

Now even the roulette wheel isn't giving out prizes. I've been like this for 15 days and I've already lost my money. They should report this app and remove it from the games.

ahora asta la ruleta no te da premios ase 15 días estoy asi ya perdí mi dinero deben denunciar a esta aplicación y bajarla de los juegos

Could you please respond to my questions so that the investigation can continue properly?

Have you made any successful withdrawals from this casino before? If so, could you please specify how many withdrawal requests you made and when exactly?

Have you contacted customer support to ask why your withdrawal is not being processed?

Regarding the roulette issue, could you describe the problem you are experiencing in more detail? Are your bets being accepted, but the winnings are not being paid out, or is something else happening? If you have more screenshots or videos showing the error, kindly forward them to me at veronika.f@casino.guru.

Dear guest23260801,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru