711 Casino - Pelaajan bonusta ei ole hyvitetty.

I deposited 13euros and chose the first deposit bonus but didn’t recieve it now in the live chat they are saying i didn’t choose the bonus when depositing but i am 100% certain i chose it

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you already started playing with your €13 deposit, despite the bonus not being credited to your account?
• Could you please send me a screenshot of the bonus history in your casino account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Joblis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.