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With their video, they love to claim that slots are absolutely random, and I am now saying the opposite. I played moonlight-princess at 9:30 p.m. Today, I think I get the ball full 7 times and every time, so honestly I have to get his beautiful picture. And still thanks to her help the princesses made it have never seen a free spin, but this is certainly a coincidence - just stupid no matter in which casino I play, this coincidence has been going on for weeks or months. I then played in BWin casino and lo and behold the same problem again. But surely just by chance. The sad thing is that you really believe it. I was just wondering what happens when the chance turns positive - because the constant negative random generator is definitely just a coincidence .

If it's really a coincidence, and I don't believe in coincidences, neither do casinos rely on coincidences, then somebody should ask the question whether maybe coincidence is not helped, at least for me.

Sie behaupten ja so gerne mit ihren video,dass bei den slots absolutes zufallsprinzip gilt.Ich behaupte jetzt das gegenteil davon. Ich habe heute um ca 21 uhr 30 moonlight-princess gespielt.HAbe ,glaube ich 7 mal die kugel voll bekommen und jedesmal ,so ehrlich muss ich sein-schöne bilde bekommen.Und trotzdem haben es die princessinen danke ihrer Hilfe es geschafft,dass ich nie ein Freispiel gesehen habe,Aber das ist sicher zufall-nur blöd egal in welchen casino ich spiele ,diese zufall schon wochen bzw monate anhält. Habe dannach im BWin casino gespielt und siehe da das gleiche problem wieder.Aber sicherlich nur zufall.Das traurige ist ja das sie das wirklich glauben.Ich frage mich nur wasnn der zufall mal ins positive umschlägt-weil dauernd anhaltender negativer zufallsgenerator ist sicherlich nur zufall.

Wenn es wirklich zufall ist ,und ich glaube ja nicht an zufälle,genausowenig verlassen sich casinos auf zufälle,dann sollte irgend jemand mal die frage stellen ob vielleicht nicht dem zufall nachgeholfen wird,zumindest bei mir.

Dear paclmaya,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

We are now rejecting this complaint because the player didn't respond to our message.