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I have won 2 times and both times they kept me hanging and waiting around for nothing just to buy time and come up with new excuses and they blocked my account so I can t access it to get my log information for the statement.

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Dear Wavy1979,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

He Petra,

I've been a customer of theirs for about 3 years I've made several deposits and withdrawls but of recent few weeks they have been hard to deal with and not paying when I've made a withdrawl and taken around 24 hours or so to pay

I would have sent more screen shots but it wouldn't allow me to do so

Are you able to see my attachments are you still helping me?

???

Hi can I please have an update?

Thank you for your reply and for providing the previous details, Wavy1979.

To clarify the issue, could you please answer the following questions:

• Do you currently have an active balance in your account?
• Could you clarify the exact date when you requested this withdrawal?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?

If there are any updates regarding your case, please feel free to provide them to us.

Thank you again for your cooperation.

The 13 and 25 august 2025 i tried to withdrawl on 13 i tried to wothdrawl$1063.05 and on the 25 I tried to withdawl $817.37 but they delayed in trying to give me the funds claiming their bank over limit it will take a few hours then after I waited till next day then they just cleared my account then they put a block on it so now I can't get in

Thank you for your reply and for providing the previous details, Wavy1979.

• Could you please advise which games you focused on - slots, live casino, sports betting?

Thank you again for your cooperation.

Slots

Are you able to advise how long it usually takes for an outcome roughly please?

Dear Wavy1979,

Thank you for your reply and for providing the previous details.

To ensure we handle your case correctly, could you please confirm whether this complaint is a duplicate of complaint ID 197065, as mentioned in your ongoing complaint? You indicated that you submitted the same dispute twice and would like the information from the duplicate complaint to be transferred to the case, which concerns the correct company.

Once we receive your confirmation, we can transfer the relevant details from the duplicate complaint and close the incorrect one.

Thank you in advance for your clarification.

That is correct id complaint 197065 is the correct one. Thanks

Dear Wavy1979,

Since you have confirmed that this is a duplicate of the correct complaint ID 197065, I will go ahead and close this request as rejected.

If you happen to have any documents that were accidentally uploaded to this complaint, please upload them to the correct complaint ID: 197065 instead.

Thank you very much for your cooperation, and I hope the case will be resolved soon.