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I’ve been waiting 20 days now for my withdrawal completed all the verification checks and I’m get fobed off by the poor customer service I believe I’ve been scammed by these . 1000s of reviews of people Waiting for the winnings

Hello Nicholas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when exactly is your account fully verified? Did you use any bonus to accumulate your current winnings?

Please note that it might take up to 14 days after successful verification to receive the money.

Looking forward to your answer.

Regards,

Nick

It’s been 23 working days since I withdrew my winning it’s my 1st withdrawal verification checks all ok . I’m just haven no answers of this company and my withdrawal is still in the awaiting statuses it’s a joke

Account was fully verified on the 18th of march and I withdrew on the 20th of march and still waiting

Also didn’t use a bonus i deposit £900 in total awful site scammers

Thank you Nicholas for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Status changed from awaiting to accepted not sure how long now it’s been ages

Hello Nicholas,

I looked at your complaint and will do my best to help you. I would like to invite 24CasinoBet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

All checks completed but the withdrawal has now been sent back to my playing balance

We would like to ask the 24CasinoBet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I’ve been paid out

Dear Nicholas,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru