1xBet Casino NG - Pelaajan tilin vahvistus on viivästynyt.

I wish to lodge a formal complaint against 1xBet regarding the prolonged and unreasonable delay in the verification of my gaming account.

I have been attempting to verify my account since October 2025. Throughout this period, I have made every effort to comply with the verification process and have repeatedly contacted the company’s customer support for assistance. Despite my cooperation, my account remains unverified almost a year later.

The last direct communication I received from 1xBet’s Security Team was on 30th of October 2025. Since that date, I have not received any further emails from the Security Team, despite numerous follow-ups.

At one point, I contacted customer support to inquire about the status of my verification. I was informed that the Security Team had sent an email containing a verification code and that I was required to take a selfie while holding the code and reply to that email. I immediately explained that I had not received any emails from the Security Team since October 2025, making it impossible for me to comply with those instructions.

Rather than investigating the issue or providing an alternative means of verification, customer support has consistently advised me to "wait for a response" whenever I follow up. This has been the only response provided for almost a year, with no meaningful update, explanation, or resolution.

The lack of communication and failure to progress my verification despite my repeated attempts to cooperate have caused significant frustration and inconvenience. I believe I have acted in good faith by complying with every instruction given to me and by persistently seeking assistance through the appropriate support channels.

I appreciate your attention to this complaint and trust that appropriate action will be taken to ensure a fair and timely resolution.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino NG.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot of the verification status of your account?
• Have you provided a selfie to the casino without a code on a piece of paper?
• When was the last time you were in contact with casino support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas