1ACasino - Pelaaja haluaa sulkea tilinsä.

Please see if you can close the account forever because the mobile website is really painful, a joke, I do not expect to win anything in slots but it is horrible the web to see your account, balance, balance or anything. In addition it remains blocked and in general disastrous experience. Even to file a complaint it is hard to find it. I have found him trying to close an account forever, which is also not accessible. How do you proceed? Please heed my request to close this because I really denounced it and I don't want to get to that. Greetings

 Por favor a ver si se puede cerrar la cuenta para siempre porque la web para móviles es realmente penosa, una broma, ya no espero ganar nada en slots pero es horrible la web para ver tu cuenta, saldo, balance o cualquier cosa. Además se queda bloqueado y en general experiencia nefasta. Hasta para poner queja cuesta encontrarlo. Yo lo he encontrado intentando cerrar cuenta para siempre, cosa que tampoco está accesible. Cómo se procede?? Por favor atended mi petición de cerrar esto porque de verdad que lo denunció y no quiero llegar a eso. Un saludo

Dear Rodrigo,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services and this is what I found:

"CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USECLOSURE AND TERMINATION BY YOU

Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than 24 hours’ notice to us at any time, by contacting us through Customer Services, details of which can be found in the Help section of the Website:

indicating Your wish to close Your Account; and stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the game.

We will respond to Your request, confirming closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate)."

Personally, I would recommend sending an email to [email protected], in this way you’ll have a proof of such an action. Please, let me know if you need any assistance and keep me updated. 

Thank you in advance for your reply.

Best regards,

Petronela

Dear Rodrigo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.