10bet Casino CN - Pelaajan tili suljetaan kotiutuspyynnön jälkeen.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that your activity in the casino was only 2 bets on baccarat?
• Could you please specify which particular baccarat game you have played?
• Could you please share with me your communication with the casino, accusing you of fraudulent activity? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Please make sure the information about the sender and recipient is visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

For the second deposit, I only placed two bets on Baccarat. The first bet was 6,000 yuan, and I won. The second bet was 20,000 yuan, and I won again.

Playing PA Baccarat

Dear Tomas, have you received the email I sent you？

Could you please confirm the website of the casino?

Share a link here

https://1089.bcsdds.com/

It must be a mistake in the amount I wrote. The amount is 42,000 RMB, not in yen

Thanks for your patience.

You entered the currency correctly as CNY, however, it's displayed incorrectly for some reason. We'll investigate and come up with a solution. I apologize for the inconvenience. To the public, the disputed amount isn't displayed while the complaint is ongoing.

I apologize, the symbol of the currency appears to be correct, based on the information available to me. https://en.wikipedia.org/wiki/Yen_and_yuan_sign

Dear zhongmin

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello there,

Thank you zhongmin for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 10bet Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why don't they even dare to respond accordingly?

Should my complaint become the first black spot? Why? Deceiving me of money without giving any reason?

I think the category is undisclosed casinos, not undisclosed casinos. He is 10 bet.

I am complaining about 10bet casino. This website is the Chinese regional URL of 10bet, not Unpublished casino. You have misclassified it. 10bet certainly won't respond

Dear zhongmin, I have contacted the casino through the website you have provided. It was displayed as Unpublished due to our database lacking the review for this version of 10bet Casino, which has now been added, and the complaint has been updated. The casino did not respond to our inquiries, but I will give them an additional 7 days to respond and try to contact them again. Thank you for your patience during this time!

I think you should contact the representative from their headquarters. Because they are together. The headquarters can solve the problem. 10bet casino

Thank you for your recommendation zhongmin. I have done exactly that, but have not received a response yet. I will keep you updated about any new developments. Thank you for your patience during this time!

Dear zhongmin, I have tried to contact both the site's representatives and representatives ofthe 10bet brand but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter