1000 Spins Casino - Pelaajan kotiutus on viivästynyt.

I requested a payout on May 19, 2026. All conditions have been met, but I haven't received anything yet. It just keeps saying "processing" and nothing is happening.

Am 19.05.2026 eine Auszahlung beantragt. Alle Bedingungen erfüllt bis jetzt nichts erhalten. Steht nur immer in Bearbeitung nichts passiert mehr.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear [Redacted],

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru

We’ve reopened this complaint at the request of the Player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We have received the following information:

Have you ever successfully made a withdrawal?

No

Could you please confirm that you have passed KYC verification?

And

Did you earn your winnings with or without an active bonus?

Yes, but all conditions were met.

Since May 19th, the withdrawal has been processed. Customer service said up to 21 days, now they say please be patient, your withdrawal is being reviewed

Dear Player,

Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.