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Hi

I am writing to request an investigation regarding the game Mummyland played on the casino platform 0x.bet.

During December 2025 I played Mummyland on 0x.bet and accumulated a balance of approximately €596,000 in my casino wallet. I have attached a screenshot showing this balance.

On 29 December 2025 I submitted a withdrawal request. The casino informed me that the financial department was on holiday and that withdrawals would be processed later.

However, on 1 January 2026 my entire wallet balance was removed. I then received an email from the casino stating that there had been a "game malfunction" and that all winnings dating back to July were being reversed. They also sent a PDF containing a list of wins from the game.

Now I know when there is a bug in the game , the winning will be gone directly and you get an announcement that there is a failure, but not from 6 months.

Now there is nothing there anymore.

Given the significant amount involved and the impact of this situation, I kindly request an official statement from Belatra Games regarding the legitimacy of these actions.

I have attached the screenshot of the wallet balance and the document provided by the casino.

Thank you in advance for your assistance.

Kind regards,

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Dear MJ1971, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you noticed any irregularities during your game play?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila

Here tpu can see how high my wallet was at the moment i made the withdrawals. But these took days for I got an answer. And then on the 1st of januari 2026 all my winnings were taking out off my wallet because there was an bug in the game i played since July 2025 till december 2025. When there was a bug, the provider's bet will be reversed and toh get a message. But this happens directly after the bet an never goes back half an year....

Dear Player, thank you for your messages. Unfortunately, I was unable to locate the game history covering the relevant period. Could you please forward that as well? I suggest requesting the complete game history directly from the casino in Excel format.

Thank you in advance for your reply.

Hello, thank you for explaining this situation in such detail.

We have reviewed your case and wish to clarify that you have previously been in contact with your personal manager regarding this matter. They explained that certain in-game winnings were incorrectly awarded due to a technical problem, after which these have been corrected.

Additionally, a detailed explanation with an overview of the relevant winnings has been shared with you so that you can verify this yourself. Your request for a complete game history has also been forwarded to the relevant team.

This information is currently being followed up, and as soon as there is an update, it will be shared with you.

Yours sincerely,

0xBET Team

Hallo, bedankt dat je deze situatie zo uitgebreid hebt toegelicht.

We hebben je case nagekeken en willen verduidelijken dat je hierover eerder in contact bent geweest met je persoonlijke manager. Vanuit hun kant is uitgelegd dat bepaalde winsten in het spel onjuist zijn toegekend als gevolg van een technisch probleem, waarna deze zijn gecorrigeerd.

Daarnaast is er een gedetailleerde uitleg met een overzicht van de betreffende winsten met je gedeeld, zodat je dit zelf kunt controleren. Ook is je verzoek om een volledige spelgeschiedenis doorgezet naar het relevante team.

Op dit moment wordt deze informatie verder opgevolgd, en zodra er een update is, zal deze met je worden gedeeld.

Met vriendelijke groet,

0xBET Team

Hi 0x.bet

but why is it now not possible to check my game history in my account? Everything has been deleted since this issue. Is there something to be hide at your side? It is very strange that the game provider asked the winnings back from half a year. This will never happen. When there is a problem in the game they will return the bet immediately and you get a message. The server will block the game and resolve the problem. This never happens in this game Mummyland from Belatra and they never send me an message that there was a problem , and not after half a year Your college told me that she had to do this in head of the game provider. But they are not aware of this situation. After I asked again in the chatbox one colleague told me that there were in januari 55x bets of 10000 Euro. At that moment my Wallet was already empty. I asked to clearify and promptly there where 55times -10000 bonus on my account. I do not know who is going into my account to make these changes…This handles about a lot of money, this cannot be a resolved issue. I want this to be read, because I know there is something wrong and I am the victim of something weird. My winnings of €595000 euros are gone!!!

Hi Atilla, I asked for the history, but now they telling me there is an issue with my email adress bit the question goes to the relevant department so we have to wait. In my account I cannot see any history if I put in the date range then there are no bet history as you can see in the screenshot

Dear Atilla,

This is the email I send to the casino and Gameprovider. I did not get any response on the other emails.

i did not get my bet history after asking for it. So this is my next step

Dear Sir/Madam,

I hereby issue a formal and final notice regarding the confiscation of my account balance, totaling approximately €595,000, on your platform (0x.bet), related to the game Mummyland.

Based on your own communication, it has been acknowledged that:

- the issue originated from the game provider (Belatra Games)

- a technical issue caused bets to be duplicated unintentionally

However, your actions in response to this alleged issue are disproportionate, unjustified, and raise serious legal concerns.

I explicitly state the following:

1. All bets were accepted and processed normally within your platform 

2. No error or malfunction warning was displayed during gameplay 

3. My account balance was clearly shown and available for withdrawal 

4. A withdrawal request was submitted prior to any claim of malfunction 

5. My balance was subsequently removed without consent 

6. I was informed that multiple high-value bets (€10,000 each) were placed without my authorization 

The above constitutes a potential breach of:

- fair gaming obligations 

- contractual obligations 

- player protection standards 

Furthermore, the retroactive confiscation of winnings over a period of several months, without transparent and verifiable evidence, is not acceptable under any reasonable regulatory framework.

I therefore formally demand:

- Full restoration and payment of my balance (€595,000), OR 

- Complete and independently verifiable evidence of the alleged malfunction, including:

 - full technical logs 

 - certified statement from Belatra Games 

 - detailed explanation of all affected bets 

 - explanation of unauthorized transactions 

Please be advised that this matter is already being prepared for escalation and formal complaint submission to:

- Curaçao eGaming Licensing Authority 

- Independent dispute platforms (including Casino Guru) 

- Relevant legal channels 

If I do not receive a satisfactory and substantiated response within 7 days, I will proceed without further notice.

All communication, evidence, and inconsistencies have been documented.

Kind regards, 

[Redacted]

Dear Player, thank you for the update.

Dear 0x.bet Casino,

Thank you for your response. In the event that there are any difficulties with the player's email, I kindly request that you send the game history directly to my email at attila.g@casino.guru. This will allow us to thoroughly assess the situation.

Thank you in advance for your cooperation.

Hello MJ1971,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru