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Hi

I am writing to request an investigation regarding the game Mummyland played on the casino platform 0x.bet.

During December 2025 I played Mummyland on 0x.bet and accumulated a balance of approximately €596,000 in my casino wallet. I have attached a screenshot showing this balance.

On 29 December 2025 I submitted a withdrawal request. The casino informed me that the financial department was on holiday and that withdrawals would be processed later.

However, on 1 January 2026 my entire wallet balance was removed. I then received an email from the casino stating that there had been a "game malfunction" and that all winnings dating back to July were being reversed. They also sent a PDF containing a list of wins from the game.

Now I know when there is a bug in the game , the winning will be gone directly and you get an announcement that there is a failure, but not from 6 months.

Now there is nothing there anymore.

Given the significant amount involved and the impact of this situation, I kindly request an official statement from Belatra Games regarding the legitimacy of these actions.

I have attached the screenshot of the wallet balance and the document provided by the casino.

Thank you in advance for your assistance.

Kind regards,

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Dear MJ1971, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you noticed any irregularities during your game play?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Attila