Trust77 Casino - Pelaajan voitot mitätöidään.

Dear Gene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated or been activated inside your account? Did you receive any explanation which exact rule has been breached and why your withdrawal has been cancelled?

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Email communication:

Petronela:

Hello,

Could you please advise if both these complaints are yours?

https://casino.guru/trust77-casino-player-s-winnings-have-been-voided-1

https://casino.guru/trust77-casino-player-s-winnings-have-been-voided

gene5050:

"One is my fern and another one is mine. He might include me."

Thank you, gene5050, for your email. Do I understand correctly that another family member has an account in the same casino and redeemed the same promotional offer?

I have checked general bonus terms and conditions, and this is what I found https://www.trust77my.com/#/TermsPage:

"All the promotion in TRUST77 is not allowed for multiple accounts, if there is any collusion or usage of multiple account, all bonus and winning amount will be confiscated."

"The company reserves the right to void any winnings, freeze and forfeit any balance in your account, and/or do deactivate your account without cause at any time including, without limitation, if:

-         You have more than one active account with the Company"

Please understand that the majority of casinos allows only one account per IP address, home address, device, household.

Do you consider this to be a reason behind your bonus winnings being cancelled?

We are really fren, my fren in kuching and I am in sibu. He tell me to play at this casino. Lastly, both of us win money. Not my family members. We are juz a normal fren. Next time this is no encourage us to ask someone to ply together? You can see our betting way. And make sure what is happening.

I do make sure with sales girl, can I hv tat promotion? Sales girl agree that. She call me and tell me.

Me and my fren were playing tat at different city. U may ask for id, so that u can see the proof.

Is there any relevant communication between you and the casino, which could be forwarded to petronela.k@casino.guru? Thank you very much in advance.

my account is banned.

Please try to assist with my previous question.

Is there any relevant communication between you and the casino, which could be forwarded to petronela.k@casino.guru? Thank you very much in advance.

Dear gene5050,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.