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Hello Casino Guru Team, I applied for a payout of 500 euros on March 14th, 2023 but nothing happens. I have written to the live chat several times but they only put me off. I have already had 500 euros paid out and it went relatively quickly.

Hallo Casino Guru Team,ich habe am 14.03.2023 eine Auszahlung von 500 Euro beantragt aber es passiert nichts.Ich habe mehrfach mit dem Livechat geschrieben aber die vertrösten mich nur.Ich habe schon mal 500 Euro aiszahlen lassen da ging es relativ schnell.

Dear daenemarker,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when exactly you made your last successful withdrawal and how many days did it take to be processed? Which withdrawal method have you opted for? Was it the same one you used in the past?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina, I applied for the payout on March 14th and it is still being processed. Yes, I used a bonus, I met all bonus conditions. It was also the same payout method. Thank you

Hallo Kristina,am 14.03 habe ich die Auszahlung beantragt und die ist immer noch in der bearbeitung.Ja ich habe einen Bonus genutzt,habe alle Bonus Bedingen erfüllt.Es war auch die gleiche Auszahlungmethode.Vielen Dank

I also wrote to the support several times and they said that they had problems and were transferring money, but nothing happened.

Ich habe auch mehrfach mit dem Support geschrieben und die sagten das Sie Probleme haben und Geld überweisen,ist aber nichts passiert.

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Unbelievable....!!!! I DON'T WANT GOODIES BUT MY MONEY.....!!!!!!!!!!!!

Unglaublich....!!!! ICH WILL KEINE GOODIES SONDERN MEIN GELD.....!!!!!!!!!!!!!

Since last Monday I've been put off by the live chat....you knew it before last Thursday....

Seit letzten Montag werde ich vom Livechat hingehalten....Ihr wusstet es vor letzten Donnerstag....

The live chat now tells me that it won't continue until Thursday...,.,UNBELIEVABLE.....!!!!!!!!!!!!!!!

Der Livechat schreibt mir jetzt das es erst am Donnerstag weiter geht..,.,UNFASSBAR.....!!!!!!!!!!!!!!!

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Of course I'll get in touch, but I don't think they'll pay...

Selbstverständlich melde ich mich aber ich glaube nicht,dass die zahlen werden...

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.