Scatterhall Casino - Pelaajan kotiutusta ei ole vielä vastaanotettu.

Hello,

The casino has permanent payment problems and has not paid out for weeks. Even after promised solved problems and alleged payment on Monday, nothing happened a week later.

Hallo,

Das casino hat permanente zahlungsprobleme und zahlt seit Wochen nicht aus . Auch nach versprochenen gelösten Problemen und angebliche Auszahlung am Montag ist eine Woche später dennoch nichts passiert.

Dear DerKoenig,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Over the past week, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. We have received confirmation from some players that their withdrawals have been successfully processed.

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since Monday and should be reaching players in the coming days.

Could you please comment if the cashout of your money in this complaint is different from the one you claimed was successfully received in this complaint?

We appreciate your patience and understanding. Please keep us informed about any further developments.

Thank you for your cooperation.

Best regards,

Tomas

Hello,

So there were confirmed payments but the money never arrived, which was the problem in the past and permanent disruptions in payments for months should actually be checked, right?

The money in my old complaint has been received, but only because I was a newly registered player. There are many comments that only the first payment runs without problems and then absolutely nothing.

Furthermore, it is claimed that only payments via noda cause problems, but payments via crypto are not processed or paid out for weeks

Hallo,

Also es kam zu bestätigten Auszahlungen aber das Geld kam nie an, was auch in der Vergangenheit schon das Problem war und permanente Störungen der Zahlungen seit Monaten sollte doch eigentlich auch mal kontrolliert werden oder ?

Das Geld in meiner alten Beschwerde ist eingegangen, jedoch auch nur weil ich ein neu registrierter Spieler war . Es gibt sehr viele Kommentare die aufweisen das nur die erste Zahlung ohne Probleme läuft und danach absolut gar nix mehr .

Desweiteren wird behauptet das nur Zahlungen über noda Probleme bereitet dennoch werden Auszahlungen über crypto auch Wochen lang nicht Bearbeitet oder ausgezahlt

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Then why isn't it paid out via crypto? This has nothing to do with Noda and yet you don't pay me and nothing happens

Warum wird dann nicht per Crypto ausgezahlt ? Das hat mit Noda nichts zu tun und trotzdem zahlt ihr mir das nicht aus und es passiert nichts

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Hi, there hasn't been any confirmation of the transaction yet, so no money in the account either and according to the chat, the two sites' own mods don't have any new updates for us either.....so still no payout for everyone

Hi, es ist bis jetzt keine Bestätigung der Transaktion gekommen, also auch kein Geld auf dem Konto und laut Chat haben die eigenen Mods der beiden Seiten auch keine neuen Updates für uns ..... also immer noch keine Auszahlung für alle

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.