Prosper Ultimate Casino - Pelaajan kotiutusta ei ole käsitelty.

I placed withdrawal 5/10/2023 but still is pending no withdrawal come to my crypto address no reply given by prosper team

Hello Shivam79,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Prosper Ultimate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes Account is already verified I placed withdrawal 5/10/2023 but withdrawal still is pending

Hello Shivam79,

Can you please advise since when is your account verified? Did you use any bonus to accumulate your winnings?

Yes, my account is verified. I have not won from any bonus; I have won with real money.

No response yet from Casino Guru

Thank you Shivam79 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Shivam79,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Prosper Ultimate Casino to join the conversation and participate in the resolution of this complaint.

Dear Prosper Ultimate Casino,

Can you please provide an update on the status of the payment?

Thank you.

Kind regards,

Tomas

Casino.Guru

Why are you not solved my case can you explain me reason please

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

It's been more than a month but still no reply

Dear Shivam79,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (tomas.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Tomas

Casino.Guru