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What is youre experience of this new casino? If you dont have any, stay far away.opened an account 27/1,lost some and asked emailed them asking them to close my account due to gambling issues. They instructed me to do it using a cooloff function on the site, i did so and blocked my self for 30 days…. 30/1 addict as i am I opened a new account on the same site signing and depositing with bankid /veryfing personalid, name and adress each time i deposit. I won some, and first today i got contacted by their Securitydepartment receiving info that my new account are blocked (of course) and the winnings confiscated (can understand that), when asking them to send back the approximatly 347 euros i deposit since yesterday, im told that they hav placed those money on the account i opened 27/1 and asked them go close due to gambling issues.. horrifying, when demanding them to pay those funds immideatly to my bankaccount (that i used for deposits) they answer me "As a loyalty gesture, we have refunded your deposits to your first player accouny", as a lotalty gesture? This is maffiabehaviour, and they should be blacklisted immideatly, everyone should stay far away, due to player safety matters. The fact that they can Hold except winnings Also youre money are horryfying. They should be blacklisted asap, they dont have a mgalicens i know and i feel stupid even considering opening an account with them, they are regulated through an Estonian licens, and as a EU-member i thought they were safe.

Hello, just to be sure - did you mean this casino, please?

https://www.winnerz.com/, this one-might be the same..not sure

There are cases where casinos deserve to be blacklisted, but this isn't one of them. You breached their terms and conditions by creating another account. They did what only a fair casino would do: They voided the winnings, but returned the deposits.

Of course, the problem is that they had to close the 2nd account immediately so they decided to move the deposits to your 1st account. If I understand it correctly, your 1st account is closed now due to self-exlusion for 30 days, but it will be reopen after that. Then, that will be the moment when you should be able withdraw back all your deposits.

The only thing I'm concerned about is the fact that they shouldn't let you reopen the account if it's closed due to gambling issues. It should remain closed when you mention that this is the reason for closing your account. But the tool you described probably works differently. It doesn't matter what's the reason for closing account, the player has always an option to choose a specific period (30days etc.).

Like you and your function should not be underestimated, you operate in a market where the customer is very vulnerable. As a gambling addict where I actively mention the addiction and ask to be blocked, still be able to set up another account and then deposit about 15-20 times is horrible, winning and buying the fact that they are confiscating the winnings. However, out of player security and that aspect, it is hair-raising that they both threaten to confiscate deposited funds, and finally think they are doing a good deed that puts them in the same previously opened account that you were asked to close due to gambling addiction. Considering that you create / pay with bankid where all information such as social security number / name / address etc. is verified, why are they waiting for me to deposit about 20 times and possibly claim a profit before they close the account? Would be a joy if you could shut yourself off globally and avoid this hell

Gillar er och er funktion bör inte underskattas, ni verkar i en marknad där kunden är väldigt sårbar. Som spelberoende där jag aktivt nämner beroendet och ber om att få bli blockad,ändå kunde sätta upp ytterligare ett konto och därefter deponera ett 15-20 tal gånger är horribelt, vinner och köper det faktum att de konfiskerar vinsterna. Dock ut spelarsäkerhet och den aspekten är det hårresande att de dels hotar med att konfiskera insatta medel, samt slutligen tycker de utför en god gärning som sätter in de på samma tidigare öppnat konto som man bett om att få stänga pga spelberoende. Med tanke på att man skapar/betalar med bankid där samtliga uppgifter såsom personnr/namn/adress mm verifieras, varför väntar de på att jag ska deponera ett 20 tal ggr och ev åberopa en vinst innan de stänger kontot? Vore ju en fröjd om man kunde stänga av sig globalt och slippa detta helvete

Just mean that we are all adults and must take our own responsibility, however, there are players out there who take their responsibility and make events like this impossible, it would be completely impossible for me to open a new account on Quick.bet, as soon as I log in with my BankID I am blocked, the same applies to many other players, this player gives you the opportunity to reopen, deposit a lot of times and then close. This is exactly what a serious player in a market with many vulnerable people would do.

Menar bara att vi alla är vuxna och får ta eget ansvar,dock finns det aktörer därute som tar sitt ansvar och omöjliggör händelser såsom detta, vore ex helt omöjligt för mig att öppna upp en nytt konto på Quick.bet, så fort jag loggar in med mitt BankID blockas jag, detsamma gäller många andra aktörer, denna aktör ger dig möjligheten att öppna på nytt, deponera en massa gånger för att därefter stänga. Just detta är ingenting en seriös Aktör på en marknad med många sårbara skulle göra.

It's interesting to see that you mentioned the option to shut yourself off globally. We started a global exclusion initiative during last year. It's gonna be a long process, but we'd like to help creating a tool that would enable this. Take a look: https://casino.guru/global-self-exclusion-initiative

I agree that considering the fact you deposited with BankID, then it shouldn't be that difficult for the casino to block your account immediately. There are systems that can block you automatically when you add the same name and details about yourself, when you use the same IP address or even the same device. Then this should be possible as well.

I really admire your work in implementing such a tool, a global exclusion tool would benefit an incredible number of individuals and families enormously. Read an interview with one of your representatives which impressed me, I turn to and hope all actors who do not take this addiction and problems seriously to immediately review their rules and procedures. However, it is important that they are outed and end up in the light, there are an enormous number of serious, responsible and talented actors - there are certainly just as many bad ones, it is important that people out there get an idea of who to and who not to turn to

Jag beundrar verkligen ert arbete med att ett sådant verktyg ska implementeras, ett globalt utestängningsverktyg skulle göra otroligt många individer och familjer enorm nytta. Läste en intervju med någon av er representanter vilket imponerade på mig, jag vänder mig till och hoppas alla aktörer som inte tar detta beroende och problem på allvar att omedelbart se över sina regler och förfaranden. Hursomhaver är det viktigt att de outas och hamnar i ljuset, finns ofantligt många seriösa,ansvarstagande och duktiga aktörer - finns säkert lika många dåliga, viktigt att folk därute får sig en uppfattning kring vem man ska och vem man inte ska vända sig till

All is fine until you try get money out. Then they use every rule against you. My neighbor country acts like nigerians. Very sad.

Unfortunately this message didn't show me before I registered. They have one their own review in main page. This is one man casino = zombie casino. No support, no cash history, no game history. Only automatic emails. Don't waste your time.

You don't have much responsible gaming options in your site. Your software have option to give clients possibility set deposit limits...but you have decided to not use it.

Hello,

I answered you here.

Did you play with any bonus? Do you have some screenshots showing there is no history available?

We don't really have any software that would allow our clients to set deposit limits, since we're not a casino, we have no clients in terms of players who deposit and lose money and we don't even accept any form of deposits.

We also have a whole website section dedicated to responsible gambling: https://casino.guru/problem-gambling

I hope that this global exclusion thing will be implemented soon. Many friends of mine committed suicide. Online gaming is the only where we cannot be rescued at the moment.

Totally agree..

I would not say "only" but yes - there is a lot to be done in order to improve the current state of a proper safer gambling environment.

Winnerz.com<————-> fraud scammers dont play or deposit.yesterday 2020-10-21 i won 4600 euro and i Disney get the money out the keep asking for more end more dokumention of income and finlly about what car u have etc, etc just wont pay the money out the the shut my account down rest is hostory

Hello,

it sounds like you had a real issue passing the account verification. Any particular document you find hard to provide, please?

I can imagine that you would like your winnings to be paid out immediately, but the casino must verify you and your payment option to accept the withdrawal, this is an inevitable procedure in every decent casino.

Let me know how it goes, please.