Dolfwin ei sulje tiliä

Good day everybody.

I wouldn't wish anyone to have an account with Dolfwin.

I asked for an account closure in the chat. You are then asked to send an email to to write . However, this one says you should send an email to write. After back and forth and all the emails, you are told that you can only close the account after 90 days! After 90 days the process starts all over again!

I have screenshots of everything I wrote!

Guten Tag zusammen.

Ich wünsche keinem ein Konto bei Dolfwin zu haben.

Ich habe um eine Konto Schließung gebeten im Chat. Man wird dann aufgefordert eine email an customerassist@dolfwin.com zu schreiben . Dieser jedoch sagt man soll eine email an kyc@dolfwin.com schreiben. Nach hin und her und den ganzen emails wird einem gesagt man kann das Konto erst nach 90 Tagen schließen! Nach 90 Tagen beginnt das Prozedere von vorne!

Von all dem was ich geschrieben habe, habe ich Screenshots !

May I ask you what was the reason you stated in your request to close the account, please?

If the reason is a gambling problem, the casino should close the account immediately. It is very important, though, to clearly write it when requesting the closure.

Hello,

I told them exactly the reasons because of gambling problems and self-protection.

The operator writes:

I understand that you want to close the account, but we have to follow the regulations.

The regulations of 90 days after opening the account.

After 90 days I wrote to them again and the process started all over again.

Hallo,

Ich habe denen die Gründe genau genannt wegen Glückspielproblemen und Selbstschutz.

Der Betreiber schreibt:

Ich verstehe, dass Sie das Konto schließen wollen, aber wir müssen uns an die Vorschriften halten.

Die Vorschriften von 90 Tagen nach Eröffnung des Kontos.

Nach 90 Tagen habe ich die wieder angeschrieben und das Prozedere beginnt von vorne.

Unfortunately, as I can see, other players were also writing about the same issue with this casino, whose safety index is really low. It is currently on 4, actually.

Could you perhaps ask for help from someone who would set up a password to the casino side for you that you will not have access to?

You know, let's say someone else creates a password for your account and that password will not be shown anywhere; it won't be saved, and you will not know it. Sometimes this can help people to avoid such sites as well. And you won't be able to play there again if they are not responsive and are unable to close your account immediately.