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Dear Florence,

Thank you very much for submitting your complaint. I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your winnings due to geolocation or limited selection of payment methods? Have you accumulated winnings from a bonus play or real money? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Florence,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.