Hristose, hvala ti što si ovo podelio. Zaista saosećam sa tobom.
Želim da dodam nešto što mnogi igrači ne shvataju dok se ne nađu na strani jedne od ovih „grešaka".
Mnogi kazina ne upravljaju direktno svojim marketingom. Oni sarađuju sa partnerima treće strane ili automatizovanim sistemima koji šalju promocije na osnovu starih podataka, a ti sistemi se često ne ažuriraju dovoljno brzo kada se neko samoisključi. To znači da čak i ako ste jasno rekli „stop", vaša adresa e-pošte može i dalje da pluta negde na listi, čekajući da bude iskorišćena.
A ako je kazino deo veće grupe i pristali ste na deljenje podataka u marketinške svrhe, stvari postaju još komplikovanije. Možda ćete se samoisključiti u Kazinu A, ali ćete i dalje dobiti bonus ponudu od Kazina B, iako se nikada niste tamo registrovali. To je frustrirajuće i apsolutno deluje kao kršenje poverenja, ali u praksi je to prilično uobičajeno.
Dakle, evo šta bih lično preporučio:
1) Sačuvajte imejl kao dokaz u slučaju da želite da ga prosledite, na primer, licencirajućem organu.
2) Nastavite da se suprotstavljate, već ste uradili pravu stvar što ste ovde progovorili.
3¨) Ako kazino ne reaguje fer, razmislite o tome da se obratite lokalnom organu za zaštitu podataka.
I iskreno? Ako zaista želite duševni mir, razmislite o potpunom zatvaranju tog imejl naloga.
Znam da je to grub potez. Ali u smislu stvarne, trenutne zaštite, to je verovatno jedini 100% efikasan način da se prekine budući kontakt sa bilo kojim brendom ili partnerom koji još uvek čuva vaše podatke. Stoga je korišćenje samo jedne „spam" e-pošte samo za registracije u kazinu mudar potez, ali u praksi nije baš zgodno... Ipak, kada poželite da olabavite stisk, možete prekinuti sve veze brisanjem samo jednog e-mail naloga.
Priče poput vaše moraju biti čute jer otkrivaju neprijatnu stvarnost koja stoji iza svih slogana o odgovornom kockanju...
Christos, thank you for sharing this. I really feel for you.
I want to add something that a lot of players don’t realize until they’re on the receiving end of one of these "mistakes."
Many casinos don’t handle their marketing directly. They work with third-party partners or automated systems that send out promotions based on old data, and those systems often don’t get updated fast enough when someone self-excludes. That means even if you’ve clearly said "stop," your email address might still be floating around in a list somewhere, waiting to be used.
And if the casino is part of a larger group and you agreed to data sharing for marketing purposes, it gets even messier. You might self-exclude at Casino A but still get a bonus offer from Casino B, even though you never signed up there. It’s frustrating, and it absolutely feels like a breach of trust, but in practice, it is quite common.
So here’s what I’d personally recommend:
1) Keep the email as proof in case you want to escalate it, for example, to the licensing authority.
2) Continue pushing back, you’ve already done the right thing by speaking up here.
3¨) If the casino isn’t responding fairly, consider reaching out to your local data protection authority.
And honestly? If you really want peace of mind, consider closing that email account altogether.
It’s a harsh move, I know. But in terms of real, immediate protection, it’s probably the only 100% effective way to cut off future contact from any brand or partner that still holds your data. hence using just one "spam" email for casino registrations only is a wise move yet in practice, not that convenient too... Still, once you feel like loosening the grasp, you may cut off all ties by deleting just one email account.
Stories like yours need to be heard because they expose the uncomfortable reality behind all the responsible gambling slogans...
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