Caswin Casino - Igrač se suočava sa problemima sa sajtom kazina.

Dear monikaipon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with caswin.io.

Based on the information provided, it seems highly likely that this is a scam casino. Please note that a trustworthy online casino would never request significant deposits, especially if such requirements are not mentioned in their Terms and Conditions. Many fraudulent casinos employ similar tactics, offering players unrealistically high bonuses and rigged games that ensure massive "wins." They then demand deposits from players to "release" the winnings. This strategy often convinces players to pay a seemingly small amount, such as €100, in exchange for promised payouts of tens of thousands. Unfortunately, once the deposit is made, these casinos typically cease communication or demand further deposits, leaving players without their money or winnings.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any previous deposits in the casino?
• Have you submitted any documents for verification of your account to the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear monikaipon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of the player.

Player's message: (translated)

I would like to apologize for not seeing the progress on my complaint to caswin.io casino. If I can help, I will now answer the questions you asked me!!!

I have not made any deposits or payments to caswin.io casino. I have not submitted any verification documents as they were not requested. However, when I won a large amount, I decided to request a withdrawal, and they informed me that I had to make a deposit of $150 in cryptocurrency in order to verify my account. They stated that they would add this amount to my winnings, and I would be able to withdraw the entire profit.

Thanks for your reply.

We’ve received numerous complaints about similar casinos with identical layouts. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits. Such casinos include:

• astralwin.com
• hkpod.com
• golden47.com
• chainbetz.com
• playvado.shop

This list is not exhaustive, as these sites frequently disappear and reappear under different names.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Considering the circumstances and evidence you already provided, I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s reputation. While this may not fully resolve your concerns, it will act as a warning to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

Please do not hesitate to contact us if you run into issues with any online casino in the future.

Thank you for your cooperation and understanding.

Best regards,

Tomas

Casino.Guru