HomeOnline Casino Reviews by Experts and Players
Drake Casino Logo
Drake Casino
Safety Index:Very high
Spinfinity Casino Logo
Spinfinity Casino
Safety Index:High
El Royale Casino Logo
El Royale Casino
Safety Index:High
BC.Game Casino Logo
BC.Game Casino
Safety Index:High
CasinoMax Logo
CasinoMax
Safety Index:Very high
Rich Palms Casino Logo
Rich Palms Casino
Safety Index:High
Red Dog Casino Logo
Red Dog Casino
Safety Index:High
Gossip Slots Casino Logo
Gossip Slots Casino
Safety Index:Very high
Lucky Tiger Casino Logo
Lucky Tiger Casino
Safety Index:High
Roaring21 Casino Logo
Roaring21 Casino
Safety Index:High
Browse all user reviews of online casinos
Active filters: Casino:
Clear all filters
All casino reviews from players

Casino Guru

We want players to understand gambling.

15 hours ago
Not bad, not perfect. I liked betano, but they didn't have enough games from EGT, which are the popular games in Bulgaria
  • epay accepted
  • 1 day verification
  • not all EGT games available.
17 hours agoOriginalTranslation
Deposited, initially there was too much credit. Then it was resolved in the game. Support not available. Then too much is deducted per spin (in my case with 25 spins at 20 cents, €12 was suddenly missing). RTP is therefore probably below zero. Perhaps you should fix all technical errors before you start. Support not available.
Automatic translation:
17 hours ago
I played it a few times normally and left it for a few weeks, but I don't know why, but my account was disabled. Is this also related to DAMA or Hollycorn? My account is getting disabled all over the place.
If the casino tell me why, I won't feel bad
Read moreRead less
18 hours ago
I wanted to leave iWild a good review, but they seem to be the type of casino I originally suspected they might be.

After I first registered several months ago, I attempted to make a withdrawal for $200.

They were initially very difficult when it came to verifying my documents; it took 7 days from my first withdrawal request to when they finally approved my kyc. They would reject my documents every day, once a day, and cancel my withdrawals during this time period. On day 7, the documents were magically accepted even though prior documents I'd sent contained the same info.

Once they officially approved my kyc, it took less than 24 hours to receive my payment (on day 8), so I thought I would give them another chance now that I had been "verified", as that seemed to be the challenging part.

Several months later, I won $450 on a cash back bonus, and the withdrawal was easy and I received it within 24 hours. I started to halfway trust them, so I made more deposits.

Now, this week, I won $1000 (no bonuses) and we're back to having problems again. 4 days ago, I made 2 $500 withdrawal requests, which were ignored and then cancelled. I initiated contact via chat, where I was told the money was coming, but then they cancelled it. I've been told it's coming again today, and it's in the final pending stage, whatever that means. I'm not convinced I'm actually talking to real people who are actually checking anything for me. Nobody responds to emails.

4 days may not seem like a lot of time, but it is extremely stressful when it is impossible to contact anyone, there are no updates to withdrawal status, and withdrawals randomly get cancelled after 48 hours. Like others have said, it seems like they they're allowing them to lapse so you keep playing and lose your money.

The dumb thing is, if they'd sent me my money in a timely manner, they'd probably have a bunch of it back by now already. I'm not even ahead in my winnings; I've deposited more than $1650 since I started playing there, so it's not like I'm asking for much.

If you have too much money and don't care when and if you get paid, this is a good website with nice design and a lot of game choices.

If you have bills to pay and expect to receive your withdrawals in a timely manner, then maybe use the several other gambling websites that don't play games with KYC, answer emails, and send withdrawals within the timeframe that they promise on their website.

The stress and uncertainty of waiting forever for my money makes me feel that this company isn't 100% trustworthy and difficult to recommend.

Edit: I did finally get paid, 5 days after my request.

Read moreRead less
  • Nice Website Design
  • Several Good Games
  • Withdrawal Delays
  • Difficult KYC Process
  • No Support
18 hours ago
Don't play in this casino or all other casino own by Rabidi N.V as they struggle paying out players..withrawal takes forever..customer service just keep saying the same thing.be patient your withrawal has been processed..I have doubts that I can still get my withdrawals of 900cad
19 hours agoOriginalTranslation
Profile created, correct personal data filled in, ID photo sent. And the account is immediately blocked. Without any explanation or reason. And now they refuse to delete the personal data shared by me. Criminal activity of collecting personal data and using it for who knows what.
Automatic translation:
19 hours ago
Plenty of slots and good service best VIP host with quick deposit set up as well as quick withdrawal! Been playing with playamo for 6 years and not far off from getting my Ferrari. Best casino all smiles
  • Best vip host
  • Quick response
  • Good people
21 hours ago
Hello 🙂
I have been with woo casino for quite a few years & I've always found it to be a very fair casino, it's fair in the winnings as to how much you deposit & the bonuses are great too. It has my favourite games too so I'm happy about that!! The customer service team are always super friendly, kind & helpful!! I like the set up woo casino has as its colourful & fun but not too kiddy-ish. It's not a headache to look at & it's quite easy to look for anything you may need to look for. I think they have pretty good bonuses too, although I haven't picked many bonuses over my time with Woo, the bonuses I have received were generous & I've also browsed through them before & found them to be pretty cool.
I also have a VIP manager, her name is Carly - from the moment she sent me an email to introduce herself too me, she has been very sweet, friendly & generous too. She is also a very lovely person & like a friend too me!! She has taken time out of her work to reply to my emails in a friendly manner & not just casino related, which was very Nice to see. Carly & I have kept that kind of connection ever since. Not only all that but she does a great job & is always prompt, kind & helpful. I like Woo casino for I have mentioned above & I think it's a legit, fun & super decent casino at that!!
Read moreRead less
  • Heaps of games plus my favourite games!!
  • Very friendly, polite and helpful customer service team👍💖
  • I don't have anything negative to say about woo casino that's why I've stayed with them for sooo many years.
  • If I think of one I'll come back and let you know.
22 hours ago
Today, when withdrawing my winnings, documents were requested again. Within an hour, the entire amount was transferred to my card. The verification process took less than an hour. Those who claim they can't withdraw their money simply live in another failure and do nothing about it. All they can do is cry.
  • The verification process was completed quickly
22 hours ago
Be away from this casino and do not try to go further more and be loyal to them. Because the more you play and start to win and get loyal to them the more they neglect you and try to find any reason or excuse to prevent you from withdrawal of your money. even I reach the level 137 out of 176 levels as loyal member and VIP member they seemed to decide to get rid of me by indirect way. They have refused to verify my recent bank card finding any excuse. They even do not review my new uploaded documents to verify the card . Documents are stuck there with pending status and under review for long time now and when I request withdrawal they reject it immediately while their majesty refuse to review my verification documents. their majesty even believe that they are above any kind of criticization and sitting in their tower and do not care neither about whatever I have complained nor about how many times i have complained. All I have asked them about is to review my verification documents. you can imagine. This sounds out as if they have used me up and robbed my money and now it is time to get rid of me. You can imagine this is the way they treat a VIP member with. Now after I have complained against them I expect that they will reject my documents even I have uploaded pdf file about Card confirmation received from Revolut company which issued my virtual card. This document confirms my name the card number, expiry date and address. so there is no excuse to reject the verification of the card.
Read moreRead less
  • high wagering x40 and bonus game or free spins with very low outcome
  • long verification process
  • no care about their VIP customers
Richard Casino
22 hours ago
Dear leobraveheart1,

We appreciate your feedback about our casino.

Firstly, we want to note that we understand how complex and confusing the verification process can be, nevertheless, our support team has done its best to help you in this matter.

We want to bring your attention to that due to our regulations, there are some special rules and requirements for the documents, which can be accepted by us for successful verification. In particular, to verify the card, it should be a photo of both sides of it, where the first 6 and last 4 digits, expiry date, and your name are visible. In the case of a virtual card, it must be a screenshot with all the necessary details.

Moreover, we have rechecked the information regarding the verification process of your profile and want to inform you, that our team is diligently reviewing the documents you submitted, ensuring that they comply with all relevant regulations and meet our quality standards. We regret to inform you that the process is taking longer than anticipated.

Rest assured that our relevant team is giving your document the attention it deserves to ensure accuracy and compliance. We understand the inconvenience this delay may cause you and sincerely apologize for any frustration or inconvenience it may have caused.

Please know that we are committed to providing you with the best service possible, and we appreciate your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to reach out to our support team.

Sincerely,
Richard Casino team
Show more reviews (+10)
Showing 1 – 10 of 17,842 reviews
1 2...1785
Go to pageof 1,785 pages

Online casino reviews by experts and casino players

On this page, you can find an overview of the top-rated online casinos according to our own dedicated casino review team, as well as according to members of our community, who have the option to submit their casino reviews and ratings here on Casino Guru.

At the top, you will see a section with the best online casinos according to us, evaluated predominantly based on the Safety Index, which reflects the casinos' fairness and safety, as well as other criteria.

Underneath, you will see a section with casinos ranked on their User feedback, which is a score we calculate based on reviews and ratings submitted by members of our community. Underneath, you can browse all user reviews submitted on Casino Guru and learn more about any casino in our database.

Alternatively, keep reading below to learn how we review and rate online casinos, as well as how we collect and treat reviews submitted by other players.

Table of contents

Online casinos reviewed and rated by Casino Guru experts

We review and rate all online casinos that we discover on the internet, regardless of whether they like our review or not. Thanks to this, you will find a review of virtually all casino sites on Casino Guru, helping you discover important information about any casino before playing.

We focus predominantly on the casino's safety and reliability, so that we can help you choose top online casinos that will pay out your winnings without any issues and will not try to take advantage of you in unfair ways.

Clicking the 'Read Review' button will take you to the casino's detailed review, in which you can learn everything you need to know to decide whether you should play there or look for a better online casino. In the detailed review you will find:

  • The casino's Safety Index calculated based on our review
  • The casino's pros and cons, as well as some interesting facts about it
  • The casino's bonuses
  • Supported languages
  • Available games
  • Supported payment methods
  • The casino's user reviews by members of the community
  • Detailed explanation of the casino's Safety Index
  • Forum discussion about the casino
  • Information about other casinos related to the one you are viewing

Independent casino review and rating team

Our casino reviews are conducted by an independent casino review team with more than 15 members, whose sole responsibility is collecting information about all casinos on the internet and evaluating them based on the collected data.

Thanks to this, our reviews of online casinos can remain impartial and provide great informational value, as our casino reviewers can focus solely on creating reliable reviews and nothing else.

Objective casino review methodology

The casino review team follows a data-driven methodology, according to which they gather the available information about each casino. The collected data is then used to calculate the casino's Safety Index.

Here is an overview of the factors considered in our casino reviews, which go into calculation of the Safety Index:

  • Casino size – The size of a casino, expressed as its revenues or its number of players, is one of the most important factors. The quality of many big casinos with big revenues has been proven by time and a large number of players. Additionally, their large revenues enable them to pay out big wins without any issues, while smaller sites can struggle because of their worse financial situation.
  • Complaints submitted by players – Players often complain publicly about online casinos that treat them in an unfair way or try to scam them. We take these complaints into account, deducting points from the casino's Safety Index for each justified unresolved complaint. Considered complaints include those from our own Complaint Resolution Center, but also complaints collected from other relevant websites.
  • Unfair practices and rules – If we find that a casino has fundamentally unfair rules in their Terms and Conditions or treats players unfairly, we deduct points from its Safety Index. If there are any, the casino's unfair clauses and practices are listed in its detailed review, specifically in the 'Safety Index explained' part.
  • Positive qualities – In relatively rare cases, we also add points for some positive qualities, for example for having an established network of brick-and-mortar venues or going above and beyond in terms of resolving player complaints.
  • Related casinos – Other casinos that have a relationship with the casino also influence its review. This influence can be either positive or negative, depending on relevant qualities of the related casinos, and its size depends on the strength of the relationship between casinos.

Note: You can read more about our casino review process in a dedicated article on how we review online casinos.

User feedback and reviews submitted by players

Unlike our expert reviews, the ones submitted by players come in many shapes and sizes. While there is only one Casino Guru review and rating for each casino in our database, some casinos have hundreds of user reviews that range from terrible to amazing.

When reviewing a casino, users can submit a rating on a five-point scale from Very negative to Very positive, which is very similar to a classic scale from one to five stars.

To make things easier, we calculate an overall User feedback score that ranges from Terrible to Excellent. This should get you an overview of the casino's qualities – as expressed by other player – and make it easier to compare the User feedback of two casinos. However, to get the full picture, we recommend reading the reviews and seeing what players like and dislike.

Note: We only calculate the User feedback score that have received at least 15 reviews from players. We have decided to do this, because we believe that a smaller number of reviews is too low of a sample to base any comprehensive score on, and we wanted to avoid portraying casinos with only a few reviews too positively or negatively.

Things to watch out for when reading user reviews

When reading user reviews and comparing the User feedback score, there are some things you should keep in mind, as they can skew the ratings in a positive or negative direction:

  • Many online casino players submit a negative review when they are angry with the casino, for example when they feel like they should be winning more than they are. There is a high number of negative reviews of many casinos because of this, which push their overall scores down.
  • On the other hand, some casinos consider their User feedback score on Casino Guru important, which is why they try to improve it, for example by asking their players to submit a positive review. We are doing our best to detect this and account for it, but these practices may have a positive effect on the User feedback score of casinos that do it.

As you can see, these two effects generally work in opposite directions, so they may cancel out for some casinos, but they can affect the User feedback score of some, too. That said, with how we collect the reviews and work with them, we believe that our User feedback score will give you a good idea of how players view a specific casino.

Finding the best reviewed casino

When selecting a casino to play at, you can look at our expert reviews or on reviews submitted by players. Or, ideally, you can look at both.

There are casinos that have a high Safety Index calculated based on our review process and a low User feedback score, and vice versa. This is because our evaluators and casino players generally look at different things when reviewing and rating a casino.

Our reviews

Our casino reviewers focus on fairness and safety. We want to make sure that any casino we recommend will treat players well and create a fair environment for them, without any significant unfair rules or other negative qualities. Fairness and safety are the top priority for us.

User reviews

Players rate and review casinos based on their personal experience, which may have been both positive and negative. As each of us focuses on different aspects, some reviews may be based on whether we have won or lost, whether we have communicated with a nice or unpleasant customer support representative, or many other things.

This is why individual reviews tend to be all over the place, but they can give you a great overview of which positive or negative things players experience at a casino.

Therefore, the best thing to do is to choose a casino with a high Safety Index, which also has good user reviews that praise things you want from an online casino. If you find such casino, it should be a great fit for you.

Note: If you are new to online gambling in general, we recommend you read our article on how to choose an online casino, in which we go over factors you should consider in detail.

Emphasis on responsible and safe gambling

It is extremely important to approach online gambling in a safe and responsible way. To prevent falling victim to gambling addiction, we recommend you read our article on how to gamble safely. Our section about responsible gambling and problem gambling help also contains other helpful articles about gambling addiction and other related topics.

We have already started collecting information about responsible gambling options – such as self-exclusion, betting limits, reality checks, and more – available at individual online casinos. However, because of the vastness of our database, we do not have the data collected for all casino sites. Once we have it, we will include this information in our review of each casino.

flash-message-news
Don’t miss any news from the gambling industry
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news