HomeComplaintsCasino Extreme - Player has been accused of opening multiple accounts.

Casino Extreme - Player has been accused of opening multiple accounts.

Amount: $1,982

Casino Extreme
Safety Index:Very high
Submitted: 15 Apr 2022 | Case closed : 03 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from US has been blocked. The casino claims he opened multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Yes they gave me a opportunity to have 20 free spins on Cash advance 3 and I won way over the mountain again now they're trying to say that I have multiple accounts which is a lie that I don't have multiple accounts and I went off of one of their free spins and I think they're just trying to pay me again like the other Casino

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2 years ago

Dear Kyle871987, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

„You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

Is there any chance, that someone from your household or using the same IP address has also created an account at this casino?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards, 

Kristina

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2 years ago

Dear Kyle871987,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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