HomeComplaintsBrango Casino - Player's bitcoin deposit seems stuck.

Brango Casino - Player's bitcoin deposit seems stuck.

Amount: $43

Brango Casino
Safety Index:Very high
Submitted: 15 Mar 2023 | Resolved : 18 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from the US experiences difficulties with his bitcoin deposit in the casino. The player confirmed the deposit was credited to his casino account after the casino was given proof of the transaction.

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1 year ago

I made a bitcoin dep last night around 8:40 pm and site says it hasnt got it yet.Rep last night said it was received but thier site was having mantince done and that my dep was safe. However i just got up and its still not in my account.I got anouther rep that was stupid and disconneted the chat.Im lost at what to do! Ive had 2 meny sites screw me outa bitcoin dep its not funny.BITCOIN needs to Leave this World.Now this site wont let me upload my bitcoin proof

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1 year ago

Dear cobra562,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly the casino is aware of some technical difficulties in accepting deposits currently? Did the casino request proof of your deposit from you in order to assist you to locate the deposit and credit it to your account balance?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago

Yes they needed proof of my dep.They did get it and credited my account.So this matter is closed

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1 year ago

Dear cobra562,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru

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