The player from the US had experienced difficulties with a cryptocurrency deposit at an online casino. Despite having paid an extra fee for expedited processing, the deposit had taken 24 hours instead of the promised 2 hours. Moreover, the player had been unable to withdraw their winnings due to their balance being below the casino's minimum withdrawal limit. After the player had communicated their issues, the casino had resolved the problems to the player's satisfaction. The complaint was subsequently marked as 'resolved'.
Brango Casino - Player experiences deposit delays and withdrawal restrictions.
Amount: $20
Brango Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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3 weeks ago
**READ THE IMAGES ATTACHED**Account verification isn't needed when depositing with CRYPTO. Understood. ID verification takes 3- 5 buisness days understood. 7 buisness days after I sent the first required documents, out of several times, I said you know what, il do what THEY and there policy stated. I deposited crypto. $20 worth. And when you deposit that amount , you don't get the free deposit option. I paid the $4 fee to have it deposited within 2 hrs. 24 hrs later no deposit? Then they tell me they need to verify my account before they deposit the bitcoin I paid extra too have within 2 hours? I only did it to be able to withdraw the 50 I won. I got fed up, decided to gamble on the 50 I won, then these panzies waited till I lost the 50, to release my 20. Then told me, it's below our minimum and can't be withdrawn. This won't make it no where I know. But I'll put a bad review across every single site, il report the crypto addresses , bbb, fbi watch list. Our country is getting soft and these companies shouldn't be aloud to play god.
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3 weeks ago
Dear soberalskikyle801,
Thank you very much for submitting your complaint. I'm sorry to hear about the frustrating experience you've had with the online casino.
To better understand the situation and assist you effectively, could you please provide us with some additional information? Specifically, we'd like to know:
- Can you confirm the date and time when you made the deposit of $20 worth of crypto and paid the $4 fee for expedited processing?
- Have you been informed what specifically seems to be a problem in verifying your account?
- Did you receive any communication from the casino regarding the delay in processing your deposit or the need for additional verification before releasing the Bitcoin?
- Additionally, if you have any other relevant communication with the casino, please feel free to forward it to petronela.k@casino.guru for our reference.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 weeks ago
Issue Is done, the Casino made things right, took care of it, and took care of me. I appreciate all the help from everyone. Neva meant any disrespect. Ty Seriously
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2 weeks ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, soberalskikyle801, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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