HomeComplaintsZevCasino - Player’s winnings have been reduced.

ZevCasino - Player’s winnings have been reduced.

Amount: €100

ZevCasino
Safety Index:Very low
Submitted: 05 Sep 2020 | Case closed : 18 Sep 2020
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from Ukraine had his No Deposit Bonus winnings forfeited due to a maximum cash out limit.

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3 years ago
Translation

In bonus free spins, win 8 with a penny of euros, I had to win 420 euros, I won 110 remained defended to the main account 5, the operator writes in the chat that I am entitled to 10 and what about the rest of the money is not clear

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3 years ago

Dear Igorrubaha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked the Bonus T&Cs (https://www.zevcasino.com/en/promote), and this is what I found:

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Unfortunately, some bonuses have maximum cash out limit. I would recommend you checking out our article about bonuses https://casino.guru/casino-bonuses:

"Some bonuses, especially no deposit bonuses, but sometimes also deposit bonuses, feature maximum withdrawal limits. If, for example, a no deposit bonus comes with a 100€ maximum withdrawal limit and a player wins 300€, he can only withdraw 100€ and the remaining amount will be voided."

Sadly, there is not much I can do to support your case at this time. Please do not hesitate to contact me if there is anything else, I could do for you in this matter. Thank you for your understanding.

Best regards,

Kristina

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3 years ago

Dear Igorrubaha,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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3 years ago
Translation

What should I answer. I am clear about your answer to my complaint, I could not withdraw more than 10 euros

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3 years ago
Translation

If something is changed on my complaint in my favor, I will be glad

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3 years ago

Igorrubaha, unfortunately in this case we cannot help. I apologize for this misunderstanding, I just wanted to give you some space to express your opinion, or share some additional information with us.

Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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