X1 Casino Review

Name: X1 Casino Review
Item: X1 Casino
Rating: 5.5
Author: Burak Onder

Casino under maintenance

X1 Casino is currently under maintenance and therefore may not be accessible.

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5.5/10Safety Index Below average by Casino Guru

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X1 Casino Review

Casino under maintenance

X1 Casino is currently under maintenance and therefore may not be accessible.

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Find on Google

Show company details

Payment methods

Show all (31)

Withdrawal limits

per month

Can$28,000

per week

Can$7,000

Owner Mountberg B.V.

Established 2022

Estimated annual revenues

> $1,000,000

Licensing Authorities

Curaçao (ANT)

OverviewBonusesUser reviews12Safety Index explainedDiscussion4Payment methods31

Casino under maintenance

X1 Casino is currently under maintenance and therefore may not be accessible.

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X1 Casino Review

We've thoroughly reviewed X1 Casino and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. X1 Casino is related to other online casinos listed below and its rating is also negatively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, X1 Casino is a smaller online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 4 complaints directly about this casino in our database, as well as 9 complaints about other casinos related to it. Because of these complaints, we've given this casino 17,766 black points in total, out of which 16,303 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: X1 Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

As we already mentioned, X1 Casino has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (31)

Withdrawal limits

per month

Can$28,000

per week

Can$7,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (4)

English customer support

All languages (4)

English live chat

All languages (4)

Game providers
Show all (55)
Game providers (55)

CASINO SCREENSHOTS

Positives

Good selection of game providers
Fast and professional customer support

Negatives

Low withdrawal limits
Relatively new casino, not yet proven by time

Interesting facts

Small international casino

Author & Guarantor: Burak Onder Last updated: 19 Dec 2023 Anything incorrect or missing? Let me know

X1 Casino bonuses

Browse all bonuses offered by X1 Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of X1 Casino

This is a place to share experience with X1 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 12 users

Very positivePositiveNeutralNegativeVery negative

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Write a review

Casino Guru

We want players to understand gambling.

Ramirexxx2

Advanced Novice

• 6 months ago

vote 0
Don't play, it's the classic casino that avoids paying the winnings
few slots and with constant disconnection, they don't respond to email support

kyc impossible to overcome
limited payments

EAPogbaa

Junior Apprentice

• 9 months ago

I tried to withdraw 1000€. (I won money playing a live casino game that I know the casino can't do anything about)
The verification actually went very quickly, but now I'll be waiting 5 days for the payout, although the terms and conditions clearly state that the payout will be processed in a maximum of 2 days. I'm curious if I'll even see the money. There really are better casinos out there. (I reserve the right to change my rating if something happens to my payout)
(UPDATE:)
It's been 10 days now and the payout has still not been processed. I'm really getting annoyed and have opened a complaint. The casino's live chat always comforts me and tells me the withdrawal will be processed soon. But I'm slowly becoming suspicious. Hence the most negative rating, as I am afraid that I will no longer see the money.
Update: 17 days have passed and nothing has happened! Do not play at this casino. They just don't pay. It's madness
FINAL UPDATE: I received the payout confirmation today (after 19! days).

verification easy
Verifizierung einfach

Longer payout time than stated
Längere Auszahlungsdauer als angegeben
low withdrawal limits
niedrige Auszahlungslimits

EAPogbaa

Junior Apprentice

• 9 months ago

verification easy
Verifizierung einfach

Longer payout time than specified
Längere Auszahlungsdauer als angegeben
low withdrawal limits
niedrige Auszahlungslimits

boskoyann

Novice

• 10 months ago

I liked this casino until I made a good gain, and it came out to me as an excuse that I supposedly did a kind of "bonus hunt" when I deposited 10 euros (withdrawal 300+ euros...) when I just couldn't see my wagger and customer support and their financial department was unclear, so they came up with a bogus excuse not to give me my winnings, not refund my deposit + ban my account. Run away !

Games are nice
Front is cool
Nothing Else

Support does not have any infos
Financial Department
Withdraw are scam

LittleFu

Junior Apprentice

• 1 year ago

The only positive I would say is that the bonuses are non-sticky.
Otherwise bonuses only possible against high deposits and
break all records for wager requirements.
For example 50 euro deposit, 25 euro bonus. Wager: 3000 euros.
Which would then be a wager of Bonus x120.

So far 1 payout, which took a long time.
There must have been problems.

Non Sticky Bonuses
Non-Sticky Bonis

No push gaming, no BTG
Kein Push Gaming, kein BTG
High deposits required for bonuses
Hohe Einzahlungen für Bonis nötig
Very very high wager requirements
Sehr sehr hohe Wager-Anforderungen

benzj044

Senior Apprentice

• 1 year ago

Hello,

I would like to share my experience with this casino. I registered there in January 2023 and deposited 100 euros. After that I wanted to create a deposit limit because I have a gambling problem to stay in control and not deposit anymore. According to the casino's terms and conditions, you can set deposit limits in your profile and I wanted to do that too. However, instead a page with error 404 came up when I clicked on create deposit limit in the profile. After that I contacted the live chat and asked to set a deposit limit. The chat employee then said I would check it and after a short time he informed me that this tool for creating deposit limits would not work at the moment and that he could not create a deposit limit for me either. For casino guru : I didn't get any chat history from the casino!!! As already mentioned, I contacted the live chat again and the responsible department wanted to get in touch with me but so far no one has contacted me!!

I then gambled away my 100 euros and because I could not set a deposit limit, I continued to deposit until I lost 4450 euros in the casino and had massive financial problems as a result. I can understand casino guru wanting proof but i didn't get any chat history from casino live chat.

I then chatted with the casino chat again about 10 days ago and told them everything again and that they would close my account permanently and that I wanted my money back because I was deceived by the terms and conditions, which clearly state that you can create deposit limits. The chat employee told me she would forward my complaint to the responsible department and they would contact me by email. But no one has contacted me or written to me. If anyone reads this and can help me get my money back then please write or comment here. It's just unfair and very sad when you are so deceived and no one helps you get your money back. Thanks in advance to anyone who can help me and maybe thanks again to casino guru for trying to help me. Please help me people get my money back I would be very grateful if someone knows a solution!

Hallo,

Ich möchte gerne meine Erfahrung mit diesem casino teilen. Ich habe mich im Januar 2023 dort angemeldet und 100 Euro eingezahlt. Danach wollte ich einen einzahlungslimit erstellen weil ich ein Glücksspiel Problem habe um die Kontrolle zu behalten und nicht mehr einzuzahlen. Laut den AGB s des casinos kann man im Profil einzahlungslimits erstellen und das wollte ich auch tun. Allerdings kam dann stattdessen eine Seite mit error 404 als ich auf einzahlungslimit erstellen im Profil gedrückt habe. Danach habe ich den live chat kontaktiert und darum gebeten mir einen Einzahlungslimit zu erstellen. Daraufhin hat der chat mitarbeiter gesagt ich prüfe das und nach kurzer zeit teilte er mir mit dass dieses Tool um einzahlungslimits zu erstellen momentan nicht funktionieren würde und er mir auch keinen einzahlungslimit erstellen kann. Für casino guru : ich habe keinen chat verlauf vom casino bekommen!!! Wie bereits erwähnt habe ich den live chat erneut kontaktiert und die zuständige Abteilung wollte sich bei mir melden aber bis jetzt hat sich keiner gemeldet!!

Ich habe dann meine 100 Euro verspielt und weil ich kein Einzahlungslimit erstellen konnte weiter eingezahlt bis ich 4450 Euro verloren habe in dem casino und dadurch massive finanzielle Probleme bekommen habe. Ich kann casino guru verstehen dass die beweise wollen aber ich habe keinen chat verlauf vom casino live chat bekommen.

Habe dann mit dem chat des casinos nochmal gechattet vor ca. 10 Tagen und denen nochmal alles mitgeteilt und dass die mein konto dauerhaft schließen und dass ich mein geld zurück haben wollte weil ich getäuscht wurde durch die AGBs wo eindeutig steht dass man einzahlungslimits erstellen kann. Die Mitarbeiterin vom chat sagte mir sie wird meine Beschwerde weiterleiten an die zuständige Stelle und man wird sich per Mail bei mir melden. Aber niemand hat sich bei mir gemeldet oder mir geschrieben. Wenn jemand das hier liest und mir helfen kann mein Geld zurück zu bekommen dann bitte ich darum mir hier zu schreiben oder zu kommentieren. Es ist einfach unfair und sehr traurig wenn man so getäuscht wird und niemand einen hilft sein Geld zurück zu bekommen. Danke im voraus an alle die mir helfen können und vielleicht nochmal an casino guru danke dass ihr versucht habt mir zu helfen. Bitte hilft mir leute mein geld zurück zu bekommen ich wäre euch sehr sehr dankbar wenn jemand eine lösung kennt !!!

Have nothing positive to report
Habe nichts positives zu berichten

You cannot create a deposit limit either via profile or via chat, although this is stated in the terms and conditions
Man kann keine einzahlungslimits erstellen weder per profil noch per chat obwohl das in den AGBs drin steht

AleKing44

Junior Adept

• 1 year ago

Requested withdrawal in the morning, processed the same day and was in my account the next day, good welcome bonus and no maxcashout

welcome bonus
Willkommensbonus
Good structure of the page
Guter aufbau der seite
good support
Guter support

Not as many game providers as their partner casinos
Nicht so viele spieleanbieter wie deren partnercasinos

Gambleossi

Visitor

• 1 year ago

X1Casino is an online casino that offers players a good selection of different games. Withdrawals are processed quickly and the support team is friendly and helpful. X1Casino also offers a nice welcome bonus for new players. The website is clean and easy to navigate, which makes the casino experience even more enjoyable. Overall, X1Casino is a good choice for those looking for a reliable and fun casino experience.

Friendly support
Freundlicher Support
Good game selection
Gute Spieleauswahl
Good welcome bonus
Guter Willkommensbonus
Clear website
Übersichtliche Webseite

soko8888

Novice

• 1 year ago

I also signed up at this casino from Mountberg. I can only report positive things, verification went quickly and easily, support is always friendly and competent. The payouts are always processed quickly so after a maximum of 2 days the money is on the account!!!! To the slots, they run clean and round ☺️

Fast verification
Schnelle verifizierung
Friendly support
Freundlicher Support
Good slot selection
Gute Slots Auswahl

X1 Casino

Dear soko8888,

Thank you for taking the time to post positive feedback on your experience here with us at X1 Casino. We are absolutely flattered to hear such comments and we will keep making sure to do our utmost for you during your stay soko8888

Getting first-hand customer experience and feedback is priceless for us. This will always help us to constantly improve our customer experiences by knowing what we can improve and how we can make your experience more enjoyable at X1 Casino.

While we thank you once again for the above comments, please do not hesitate to reach out if you have any more comments or questions. Our friendly customer support team is available 24/7 to attend to your concerns and requests.

We are wishing you a great day ahead and all the best!

Regards,
The X1 Team

Freudstein

Apprentice

• 1 year ago

Formerly Casino Voila
Since Casino Voila's reputation was so bad
Did they just rename themselves?
However, they are the same scammers
And rip-offs

__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Formerly Casino Voila
Ehemals Casino Voila
quickly renamed
kurzer Hand umbenannt
however, the same scammers and rip-offs
jedoch die gleichen Betrüger Und Abzocker

X1 Casino

Dear Freudstein,

Thank you for taking the time to review our casino and we are sorry to hear you had a negative impression of us. We are working hard to be better at what we do and we take pride in providing the best possible experience to our players. If there are any specific details about your review that you would like us to fix, kindly let us know so we can investigate and make improvements as appropriate.

The X1 Team.

Safety Index of X1 Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of X1 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.5/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about X1 Casino and related casinos (28)

28All1Opened13Not solved8Solved6Rejected

Complaints directly about X1 Casino

Case closed Our verdict

Player stopped responding

Disputed amount: €400

Player’s access to casino site is blocked after withdrawal.

The player from Germany was unable to access the casino site or contact the providing company two days after cashing out 400 Euros. This had been his first withdrawal from the casino and he hadn't been verified yet. The casino had not responded to his emails. Despite our attempts to communicate and extend the timer, the player did not respond, leading us to close the complaint due to insufficient information.

Read moreRead less

Submitted: 14 Feb 2024

Resolved Our verdict

Case closed

Disputed amount: €4,000

Player's payout was only partially paid.

The player from Germany had a pending withdrawal of 4,000 Euros at X1 Casino. He had received half of his 8,000 Euro winnings but was unable to access the rest due to his account being abruptly closed. Despite his attempts to reach out to the casino's support and his VIP manager, he was given no explanation for the account closure or the delay in payment. We had tried to facilitate communication between the player and the casino but received no response. The complaint was initially marked as 'unresolved' and the player was advised to contact the Curacao Antillephone Gaming Authority for further assistance. However, the complaint was later reopened and resolved after the player confirmed that he had received his remaining winnings.

Read moreRead less

Submitted: 19 Dec 2023

Unresolved Our verdict

Justified complaint

Black points: 1000

Disputed amount: €5,700

Player's account closed during wagering process.

The player from Germany had his account at X1 Casino closed after he had grown his balance to 5700 euros from a deposit and bonus. The casino had offered to refund his initial deposit but did not provide a reason for the account closure. The player, who had been close to meeting wagering requirements, believed the casino had closed his account to avoid a significant payout. Despite our team's attempts to resolve the issue and reach out to the casino for clarification, the casino did not provide the requested evidence and necessary information. We had advised the player to contact the gaming authority.

Read moreRead less

Submitted: 29 Sep 2023

Unresolved Our verdict

Delayed payment, status unknown

Black points: 161

Disputed amount: €1,500

Payment delayed for more than 48h.

The player complained about their payment delayed for days, even though in casino's TC it says 48 hours. The casino didn't react to this complaint and it remained unresolved.

Read more on: askgamblers.com Submitted: 5/2023

Resolved Our verdict

Case closed

Disputed amount: €1,000

Player believes that their withdrawal has been delayed.

The player from North Rhine-Westphalia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We contacted the casino, but before it replied the player informed us about their withdrawal to be processed. The next day they confirmed receiving the money, so we closed the complaint as resolved.

Read moreRead less

Submitted: 19 Jul 2023

Unresolved Our verdict

No reaction, passive regulator

Black points: 226

Disputed amount: €300

Player's winnings were confiscated.

The player from France was accused of bonus abuse. The casino confiscated his winnings and blocked his account. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.

Submitted: 02 Jun 2023

Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

The player's withdrawal is delayed.

The player's withdrawal is delayed for 2 days. The complaint was closed as the player stopped responding.

Submitted: 28 May 2023

Resolved Our verdict

Case closed

Disputed amount: €6,000

Player's account has been blocked.

The player from Germany has been blocked without further explanation. The player confirmed receipt of the payment, so we closed this complaint as resolved.

Submitted: 16 Apr 2023

Unresolved Our verdict

Against fair gambling

Black points: 76

Disputed amount: €950

Player has a negative experience in the casino.

The player from Germany had his winnings withheld because the casino accused him of playing restricted games during bonus wagering. We ended up closing the complaint as "unresolved" because the casino's decision to confiscate the player's winnings was considered to be against fair gambling.

Read moreRead less

Submitted: 11 Feb 2023

Resolved Our verdict

Case closed

Disputed amount: €25

The player's deposit did not arrive.

The player's deposit did not arrive for unknown reason. The complaint was resolved as the player's deposit got credited.

Submitted: 07 Feb 2023

Case closed Our verdict

Insufficient evidence from player

Disputed amount: €4,450

Player’s criticizing Responsible Gaming practices.

The player from Germany is dissatisfied with the lack of enforcement regarding Responsible Gaming procedures. We’ve rejected this complaint in our system due to a lack of evidence.

Submitted: 14 Jan 2023

Complaints about related CasinoVoila (Same management)

Resolved Our verdict

Case closed

Disputed amount: €3,332

Player’s withdrawals have been delayed.

The player from Portugal has requested withdrawals. Unfortunately, payments seem to be delayed. Player’s complaint has been resolved successfully.

CasinoVoila

Safety Index:Low Submitted: 20 Jul 2022

Resolved Our verdict

Case closed

Disputed amount: €2,000

The player's deposit did not arrive.

The player's deposit did not arrive and is missing for 2 days. The complaint was resolved as the player's money was funded.

CasinoVoila

Safety Index:Low Submitted: 31 Mar 2022

Complaints about related Stakes Casino (Same management)

Resolved Our verdict

Case closed

Disputed amount: €300

Player’s winnings have been reduced.

The player from Germany had his Free Spins winnings capped. Player’s complaint has been resolved successfully.

Stakes Casino

Safety Index:Below average Submitted: 28 Oct 2022

Resolved Our verdict

Case closed

Disputed amount: €59

Player has experienced technical glitch while playing.

The player from Brazil has experienced a technical problem while playing. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the casino's request. Player’s complaint has been resolved successfully.

Read moreRead less