Woocasino - Player is struggling to verify her account.

I am having trouble getting my account verified I have uploaded absolutely everything that I have asked for plus more I have attached pictures of everything I have uploaded I don't know what else to do please help

Dear Melissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

I would like to know if the rest of your documents have been verified. Is the only problem with verifying your payment method?

Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina

I have got everything fixed after a lot of emails. Thank you for your quick response. I have applied for a cash out so now i will wait and see what happens

Thank you

Melissa

Sounds like it is on a good way! Please, keep me updated and let me know when your receive your winnings, so we can proceed with this complaint accordingly.

Hi Kristina

I will just like to let you know that I have received my winnings

Thank you

Melissa

Dear Melissa,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi Kristina yes i have received my winnings I did leave a response to let you know that as soon as I received it

Oh my bad, I am very sorry, I read it incorrectly. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.