HomeComplaintsWinorama Casino - Player’s trying to complete KYC verification.

Winorama Casino - Player’s trying to complete KYC verification.

Amount: €2,900

Winorama Casino
Safety Index:Below average
Submitted: 22 Mar 2020 | Resolved : 27 Mar 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

4 years ago

The player from Italy has sent all the required documents for the verification, however, the status of KYC is still unknown. Player’s complaint has been resolved successfully.

Public
Public
4 years ago
Translation

Hi I'm a criminal lawyer who recently plays winorama I tried to make a withdrawal of 2900 euros and after talking via email with winorama to know how to make a withdrawal,

they very well answered me almost immediately, telling them to send them various documents for the withdrawal where there may be a shadow of recycling.
after having sent the documents twice and having solicited Expressly saying if there was any problem, I had no answer !!!

I don't believe in all the written news but well yes to what I see !!!

I sincerely hope that I will not have to act with a complaint to those in need.

I repeat so far I have never had problems with the winorama site!

Automatic translation:
Public
Public
4 years ago

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise how long ago have you started the verification process? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person and it might take few working days. If all the data, that you have provided is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful and if there is still no development in you case, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
4 years ago
Translation

Withdrawal has been requested on day 21, 3/2020 and from 22/3/2020 the casino does not reply to me despite the various emails sent to him and the position of the payment is still suspended!

Edited
Automatic translation:
Public
Public
4 years ago

Michele, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. I will set the timer for 7 days now. Thank you for your understanding.

Public
Public
4 years ago
Translation

In a few days they paid me thanks for the assistance.

Edited
Automatic translation:
Public
Public
4 years ago

Dear Michele,

Can I close the complaint as resolved now? Thank you very much.

Private
Private
4 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Thank you very much Michele for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Edited by a Casino Guru admin
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news