Winning Kings Casino - Player is facing delayed withdrawal issues.

Delaying or not allowing withdrawal

Dear Potter6665,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify how many pending withdrawal requests are currently in your casino account? If possible, kindly send me a screenshot of your withdrawal history.

Have you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I got mail from winningkings casino saying that the withdrawal is processed succesful soon you'll receive your funds to your account and I'll also checked my casino account for that this is the screenshot of it

I'll reply after the money was received by bank account successfully. Thanks for helping me in this situation

Thank you for your reply. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Processed withdrawal again reflecting in my casino account, i asked chat support about what happened to my processed withdrawal why again it's reflecting here in casino balance. They said due to bank restrictions it's failed please submit withdrawal request again, and I submitted today again and it's processed

and they released withdrawal funds also today, thanks for helping Casino Guru team, Money credited successfully to my bank account today, thank you guys for helping

Dear Potter6665,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru