Casino Guru team reviewed Vulkan Deluxe Casino after in depth analysis of their online reputation based on real complaints and casino conditions. Casino reputation is rated below average as we have founds numerous complaints regarding withdrawals or violaton of terms and conditions which are not always resolved to the satisfaction of the player. Until casino improves and we adjust the rating, we recommend you to find casino with better reputation. Read our review to find more information about player's complaints, withdrawal process or any available Vulkan Deluxe Casino bonus codes.
Vulkan had been a brand of brick & mortar casinos and gaming rooms before the gambling was prohibited in most parts of Russia in 2009. As many players who played before in land based gambling halls turned to online gambling, the decision to use the well-known brand for an online casino was a great move. We have found out that the owner of Vulkan brand is company named Ritzio. The company has currently about 200 land based casinos in Europe including Vulkan.
It seems that the only online casino which is legitimately using Vulkan brand is https://vulkanvegas.com. Why we think this website operated by Brivio LTD has permission to use Vulkan brand? We have found this post: http://qasino.su/threads/sudebnye-tjazhby-kazino-vulkan.2148/. The post is about some court cases in which Ritzio demanded seizing of domain names which unrightfully used the Vulkan brand, logo and design. Ritzio won the case and got access to those domains. And when you open one of those domains (like vulkandelux.com) you will be redirected to http://VulkanVegas.com. It means that Brivio definitely operates with permission of Ritzio. This gives VulkanVegas the status of the only legitimate successor of brick & mortar Vulkans.
The problem is that there are more than 10 companies which run various online casinos named Vulkan and there are hundreds of Vulkan casino internet domains. It was really challenging for us to find who is who in this mess. Another problem is that the legitimate VulkanVegas casino is not popular at all. Many fake Vulkan casinos have much more visitors and many of them are without confirmed relevant complaints. Based on number of visitors we have discovered that there is one far biggest Vulkan online (2 million monthly visits compared to 50 thousand for second most popular). Therefore this review is only about the most prominent Vulkan casino (later referred as the big Vulkan casino). We don’t recommend players to try any of the other Vulkan casinos (beside big Vulkan and VulkanVegas) at all as they are difficult to distinguish. Due to much smaller number of players their reputation is even more questionable than reputation of the big Vulkan casino. So the question is how to get to the big Vulkan? This isn’t easy task as the Vulkan casino is changing its main web domain quite frequently. We think that it’s a strategy to bypass internet blocking enforced by Russian authorities. The blocking is done on web domain level so when government blocks one domain they immediately start using new one. If you reside in Russia we recommend you to use VPN and visit http://vulkancasino.com. The easiest way to get to the Vulkan casino is to use Visit Casino button on our website. This button will redirect you to the current domain used by the big Vulkan casino. The other option is to use VPN and visit http://vulkancasino.com.
When comparing number of visitors and number of complaints the reputation of big Vulkan casino seems quite good. We found only 1 player who was complaining that casino had closed his account and hadn‘t paid his winnings. The complaint was published on website which doesn’t encourage casino to react on the complaint so we couldn’t confirm reliability of this source. Also the disputed amount wasn’t published. We found few other complaints and bad reviews pointing to unspecified Vulkan casino but we weren’t able to decide to which Vulkan they relate (big or some other). Following links point to relevant reviews and complaints:
If big Vulkan casino would be confiscating funds of players on regular basis then we would be able to find much more complaints like that. On the other hand many players complain that games offered by big Vulkan casino are manipulated and pay out less than they should. Our investigation has confirmed that Vulkan casino clearly uses fake copies of Novomatic games. Due to this there is absolutely no guarantee that games are based on fair random number generator and that their RTP and variance is same as in original Novomatic games. If we find players complaining on some other casino that its games are manipulated we simply ignore those complaints as we know that games are provided by independent company. In this case we can’t tell and player might be right. Fake games is first of our reasons to decrease big Vulkan casino rating. It was also reason for 3 other respectable websites to put this casino on their blacklist.
The second main reason to decrease the rating is predatory terms and conditions. That is especially dangerous in combination with Costa Rica „license“. The reputation of Costa Rica gaming license is very bad. Players don’t have any chance to successfully object against decision of online casino. When you read the big Vulkan casino’s terms and conditions you can find points like:
„We may at any time, without prior notice, terminate your access to the Site and to block your account in the event that we suspect fraud or fraudulent activity. In this case we disclaim the obligation to refund or otherwise compensate you for the funds on your account.“
This point basically tells that casino reserves the right to confiscate winning to anyone. They just need to accuse you from the fraudulent activity as an excuse. We have also found another point related to bonuses:
„We reserve the right to suspend, revoke or cancel any payment or winnings associated with the bonus money received from if we suspect that you are trying to abuse them.“
The point is against our rules of fair gambling. Bonus terms and conditions must be clearly defined and player must be able to find out whether he breaches them or not. We have to admit that similar general bonus abusing point is quite usual even in terms and conditions of Malta licensed casinos. But on the other hand we decrease the ratings in that case as well.
To be fair seems that big Vulkan casino isn’t using these points very often. But even having the backdoor like this is suspicious. The overall reputation of big Vulkan casino is QUESTIONABLE and we think that there are some better online casinos with Russian website, Russian customer support and real Novomatic games (like QuasarGaming).
We haven’t found any complaints related to withdrawal speeds from big Vulkan casino. Therefore we assume that their withdrawal procedures are reasonably fast. On the other hand we have found in their terms and conditions that they limit withdrawals to $5000/month and $250/day. This monthly limit is quite low for highrollers who could theoretically win much more. The extremely low daily limit may be considered as tactics to make winners log in to casino every day and put them into temptation to play and lose their previous winnings.
At the time of writing this review big Vulkan casino wasn’t offering any no deposit bonus. The casino was offering 4 welcome bonuses with quite high maximal amounts up to $1000. However the bonus terms and conditions are not very clear and due to questionable casino reputation and predatory terms and conditions we don’t recommend to take them very seriously.
Casino Vulkan offers fake versions of many famous slot machines from game providers like Novomatic or NetEnt. Beside Slots you can try also several versions of Video Poker or Video Roulette.