Vulkan Vegas Casino Review

The player from Sweden had complained about a delayed withdrawal process at the online casino. He had been informed that he must wait 30 days to withdraw over €5000, despite a maximum stated waiting time of 14 days. The Complaints Team had sought clarification on the player's deposit history and withdrawal history, as well as KYC verification status. The casino representative had confirmed that the player's withdrawal requests were scheduled and there was no violation of terms and conditions. The Complaints Team had extended the resolution timeframe by 7 days, but without any response from the player, the complaint was eventually rejected.

The player from Germany had been waiting for weeks for three payouts from early March. Despite almost daily communication with online operators, the only explanations offered for the delay were a technical problem, or a delay from the disbursement provider. The player was not informed of any alternative method to withdraw her winnings. After the casino had requested the disputed transaction ID and the Complaints Team had extended the response time, the player confirmed that she had received her money. The issue had been successfully resolved and the complaint was closed.

The player from Sweden had experienced issues with withdrawal delays at Vulkan Vegas, which had led to loss of funds due to his gambling addiction. He had requested the casino to close his account due to his addiction, but had continued to deposit more money. He had also raised concerns about the conduct of live blackjack games. The player had previously requested to close all accounts with the same license at VerdeCasino. After our intervention, the casino had admitted their failure to apply limits and had credited the disputed amount to the player's account. The player had since withdrawn the funds and received them. The issue with the live blackjack games was to be handled separately between the player and the casino.

The player from Kenya had had a withdrawal issue with Vulkan Vegas. His account had been blocked three weeks prior for an unspecified reason and his pending withdrawal hadn't been processed in almost a month. His account had been fully verified and he had been playing with real money. After communicating with the casino and the complaints team, the casino had advised him to request a new withdrawal via crypto. The player had confirmed that he received the funds and the issue had been successfully resolved.

The player from Austria had reported an issue with Vulkan Casino, where he had two accounts. He had requested the casino to lock the unused account, but instead, the casino locked the account where he had deposited money and won 3500. Despite his efforts to resolve the issue through chat and email, the casino had closed the account. The player had sought help from the Complaints Team to collect his winnings. The casino defended its actions by stating that the player had violated their terms and conditions by having two accounts and using a no-deposit bonus on each. The player had denied using a bonus. We requested proof of the player's bonus history from the casino. After reviewing the provided evidence, we concluded that the casino acted within its rights and rejected the complaint.

The player from Germany encountered an issue with Vulkan Vegas Casino after he requested a withdrawal of 1300 Euros. His account had been suspended due to a discrepancy in his registration location. Despite having completed a KYC verification, the casino had requested additional identity confirmation and had refused to refund his deposits. The player had claimed to have registered and played from Germany, but the casino suspected he had used a VPN to bypass country restrictions. After a thorough investigation and correspondence with the casino, we found evidence supporting the casino's claims. The player had indeed breached the casino's terms and conditions by registering from a restricted location. Consequently, we closed the complaint as unjustified.

The player from Latvia had requested a withdrawal of 100 Euros on 26.02.2024, which was not received. Despite having successfully withdrawn funds in the past and having completed the required KYC verification, the casino had asked the player for a photo of his bank card for further verification. The player had confirmed that he had accumulated his winnings without the use of any bonuses. After the interaction with the Complaints Team, the player's issue had been resolved and the withdrawn funds were successfully received.

The player from Germany had reported that his account had been suspended by the casino under the pretext of alleged gambling addiction, just before a cashback offer. Feeling cheated, the player had threatened legal action against the casino. We had informed the player that casinos reserved the right to restrict or close accounts, and were not obligated to provide bonuses. The player had insisted on his right to the cashback and threatened legal action. Despite his frustration, we explained that without evidence of real funds being held, we were unable to assist further. The complaint was subsequently rejected.

The player from Poland was facing an issue where the casino had confiscated winnings of approximately 3,600 euros due to alleged duplicate accounts. He denied creating multiple accounts, and questioned the effectiveness of the KYC verification process. The player had provided documents for verification to the casino and claimed that his winnings were likely obtained without a bonus. He suggested that his younger brother might have had access to his personal data. The casino had provided evidence of duplicate accounts, which we reviewed but could not share with the player. The player later admitted that his son, who was a minor, used his personal data to create an account at the casino. Despite the player's explanations, we concluded that the casino had acted within its rules when confiscating the winnings. The complaint was rejected as the player had failed to safeguard his personal data, leading to the creation of duplicate accounts.

The player from Portugal had been blocked from the casino where she had been a regular for several years, with an outstanding amount of 250 euros. The casino had cited certain terms as the reason for the block, but the player claimed there was no justified reason. The player had been able to receive her outstanding balance of €250, but her account remained blocked. We had clarified that according to the casino's terms and conditions, they retained the right to terminate accounts at their discretion. Since the player's winnings had been paid, we concluded that we were unable to assist further regarding the account closure.

The player from Greece had encountered an issue with the verification process at an online casino. All his documents had been approved except for his card image, which lacked a signature. After the player had raised this issue, the casino confirmed that the account had been verified. We sought confirmation from the player about the resolution, but no response was received. As a result, the complaint was rejected, but the player retained the option to reopen it in the future.

The player from Luxembourg had been asked multiple times by the casino to undergo a KYC check to withdraw the winnings. The player had been confused about the verification process and the specific documents required. Despite multiple interactions with the casino, the player had felt the responses were automated and lacked clarity. We had intervened by facilitating communication between the player and the casino, and also requested to review the documents in question. The issue had eventually been resolved, although the player remained dissatisfied with the casino's communication. The player had thanked us for our assistance and the complaint had been marked as 'resolved'.

The player from Italy had his withdrawal blocked because he had multiple accounts with the casino. He had responded to the casino's documentation request, but the casino had maintained that the accounts were identical and had withheld the payout. Despite our attempts to communicate with the player to better understand the situation and resolve the issue, he had not responded to our queries. As a result, we could not proceed with the investigation and were forced to reject the complaint.

The player from Poland was facing difficulties as he stopped receiving offers from the casino. He had received no explanations for this issue. Upon reviewing the complaint, we concluded that casinos were not obligated to offer loyalty rewards or bonuses to their players and could exclude individuals from their programs without prior notification. We had explained to the player that we were unable to intervene in these matters. As a result, the complaint was rejected.

The player from Germany had experienced multiple rejections of her payout requests, totaling 1600 euros. These winnings had subsequently been deleted. The casino, Vulkan Vegas, had stated that a software bug was exploited in several games, which resulted in incorrect winnings being credited to the player's account. The casino had deducted these erroneous winnings in accordance with their terms and conditions. The player had confirmed that she had passed KYC verification and had made successful withdrawals in the past. After reviewing evidence from the casino and the game provider, we concluded that the casino had acted correctly and within its terms. The complaint was therefore rejected.

The player from Germany had won two Texas Hold'em games at Vulkan Vegas and had requested a payout of €6400. However, the casino had cancelled the winnings, claiming a system error in the game, and had accused the player of exploiting the system error. The casino had provided evidence of the system error and a statement from the game provider confirming the error. The player's balance had been returned to the point before the error occurred. We had reviewed the evidence and found that the casino had acted within its terms and conditions. Therefore, the complaint had been rejected.

The player from Norway had reported that after he had won a large sum, his withdrawal was denied and most of his winnings were missing when he logged in next. The casino support had stated a game bug as the cause and accused the player of exploiting it. The casino had confirmed that a bug present in the game resulted in the player's balance not being deducted for losses, but wins were credited. They had adjusted the player's balance accordingly as per their Terms & Conditions. The Complaints Team, after reviewing the evidence and the game provider's official statement, had agreed with the casino's actions. The player had not responded to further inquiries, leading to the complaint being rejected.

The player from Germany had won €11,000 and attempted to withdraw the winnings. The casino had deducted the winnings entirely, citing a software bug and their terms and conditions. Despite the player's assertion that all bets were deducted correctly, the casino had provided evidence of the software error that affected the player's account. After reviewing the evidence, we had concluded that the casino had acted within its terms and conditions. The player had accepted the outcome, and the complaint was rejected.

The player from Lithuania, who had been using a VPN to play at the casino for 3 years, had their account blocked for VPN use. We had requested additional information from the player to better understand the situation and potentially find a resolution. However, due to a lack of response from the player, we were unable to proceed with the investigation or provide potential solutions. The complaint was consequently rejected.

The player from Germany was struggling with a delayed withdrawal of 300 Euros from Vulkan Vegas Casino. She asserted that her account had been verified and the payouts had been approved since January 22nd. We advised her to wait for at least 14 days after the withdrawal request before submitting a complaint and extended the timer for her response. However, due to her lack of response to our messages, we were unable to investigate further and had to reject the complaint.

The player from Latvia recently won a large sum of money (€65000) and successfully withdrew €1200. After a second withdrawal of €7000, his account was blocked without explanation. Live chat states the request is with a certain department. Remaining funds are still €61473,37.

The player from Germany had experienced an issue where her deposit had been debited but not credited to her Vulkan Vegas casino account. Despite her efforts to resolve the issue with the casino's support, they had been unable to locate the deposit. After she submitted her complaint to us and provided the necessary transaction details, the issue was eventually resolved and her deposit was successfully credited. The complaint was then marked as 'resolved' in our system.

The player from Germany had attempted to suspend his account multiple times with VulkanVegas Casino due to concerns over his own gambling habits. Despite having provided detailed reasons and having reached out to the casino multiple times via email, his requests were ignored. He had then asked for a compensation of 6000€ for the time lost. The Complaints Team had asked for evidence of his self-exclusion request mentioning his gambling addiction. The player had insisted that he had sent an email specifying his addiction, but the casino had denied receiving any such communication. The Complaints Team had then asked for a video recording of the disputed email, but the player did not respond. Consequently, we were forced to reject the case due to insufficient evidence and lack of response from the player.

The player from Poland had reported a problem with his online casino account. He had claimed that after requesting a withdrawal of 3000 PLN, the withdrawal got cancelled and his account balance was reset to zero. The player had insisted that he did not cancel the withdrawal or continue playing. He had suspected that his account might have been hacked, but the casino had denied this possibility. The player had threatened to request a chargeback through his bank if the funds were not restored. The complaints team had informed the player that they could not assist in matters of suspected cybercrime and had advised him against making chargeback threats. The player decided to proceed with the chargeback, and the complaint was subsequently rejected due to its nature.

The player from Germany had stated that his withdrawal request, which was approved on 16.01.2023, was still being processed, exceeding the stated maximum of 24 hours. He had received no response to his email about this issue. After a series of correspondences with the Complaints Team and the casino, the issue had persisted for a few days. Eventually, the player confirmed that the withdrawal had been credited to his account. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Italy had struggled with the verification of his account for withdrawal purposes. He had successfully completed the first and fourth steps of the KYC verification but had trouble with the second and third steps, which required proof of address and bank statements. Despite having provided guidance on the necessary documents, the complaints team had been unable to resolve the issue due to the player's lack of response. As a result, the complaint had been rejected.

The player from Poland had been accused by the casino of having multiple accounts after he requested a withdrawal, but he insisted he only had one verified account, where he had made deposits. The casino had provided evidence of multiple accounts linked to the player, each benefiting from bonuses. The player had claimed these accounts were created by someone else. However, due to the evidence provided by the casino, we had concluded that there were indeed multiple accounts associated with the player. As a result, we were unable to assist the player further and had to reject his complaint.

The player from Sweden had been waiting for a withdrawal of 600 euros from Vulkan Casino for 34 days. The withdrawal had been approved by the Casino, but the Casino had claimed that an external party was responsible for their payments. The player had contacted the support 20 times and had received varying responses. The Casino had confirmed that the transaction was stuck on the PSP side and they had raised a ticket for investigation. However, the player continued to face delays and the Casino later stated that the withdrawal request had ended in failure as the player's bank did not accept the payment and the money was returned to the player's balance. The player disputed this, stating he had not been notified of this development. The Casino maintained that the status of the transaction was always available within the player's personal profile. We concluded the complaint by advising the player to always be aware of his casino account balance and status of transactions. The complaint was rejected due to these reasons.

The player from Germany had initiated two withdrawals amounting to over 1700€ but did not receive the money or a refund to their account. The player had sought clarification on their lost funds. We had attempted to investigate the issue by asking the player for more details and extending the response time. However, due to the lack of response from the player, we were unable to proceed with the investigation. The complaint was consequently rejected.

The player from Austria had been unable to withdraw her winnings of 4,000 Euros from Vulkan Vegas since December 14, 2023, because her submitted documents were reportedly still being reviewed by the casino. The player had confirmed the completion of the verification process and had queried about the payout. The casino had confirmed that the payment was processed and received by the player on January 3, 2024. The player had confirmed receipt of her winnings, resolving the issue.

The player from Germany had self-excluded due to gambling problems but was able to open two more accounts, resulting in a loss of 3,500 Euros. Despite using the same contact and bank information, the casino allegedly didn't intervene. We had asked the player to provide evidence of their self-exclusion request but received no response. Despite extending the response period, the player failed to reply, leading to the rejection of the complaint. However, the player retained the option to reopen this complaint at any time in the future.

The player from Germany is experiencing significant delay in receiving a payout from a casino despite a verified account. Player has been waiting since the 19th of December. The complaint was resolved as the player got paid out.

The player from Poland has been waiting for his funds from Vulcanvegas for 2 weeks, surpassing the 7 working days that the casino mentioned for processing. The player also has a second pending withdrawal. Despite being a regular customer, the player is not receiving adequate responses from customer support about the status of the withdrawals.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player confirmed that he was verified and hadn't received any explanation for the delay. After more than 14 days from the withdrawal request, the player reported that he finally received his winnings. Thus, we considered this complaint as resolved.

An Austrian player's account had been locked due to alleged duplication, which she denied. Despite having a verified account, her withdrawal requests had been rejected five times. The casino claimed that the same no-deposit bonus was activated from the same device and IP address, suggesting a breach of the casino's terms and conditions. However, the player did not respond to our inquiries regarding the identity associated with a specific email address and potential creation of two accounts. Due to the lack of response, we were unable to further investigate the issue or provide potential solutions.

The player from Germany had been waiting for his withdrawal from the casino for 12 days. Despite the Complaints Team's advice to wait at least 14 days after requesting a withdrawal before submitting a complaint, and their offer to intervene after this period, the player did not respond to their messages. As a result, the Complaints Team was unable to investigate further and had to reject the complaint.

A player from Romania is experiencing delays in the KYC process despite providing all necessary documentation including ID, bank card photos, and bank statements. The casino's support team has advised the player to wait. The complaint was resolved as the player got verified.

The player from Brazil had requested a withdrawal on 05/12/2023 that had not been processed as of 15/12/2023, despite having a verified and approved account. After the player's complaint, we had invited the Vulkan Vegas Casino representative to join the conversation. The casino had confirmed that the player's winnings were transferred on 24/12/2023. The player had confirmed the receipt of his winnings, albeit after a 23-day delay. Consequently, we had marked the complaint as 'resolved'.

The player from Greece had faced an account blockage after trying to fulfill verification requirements while constantly traveling for work. The casino had insisted on evidence of the player's travels. After the player had provided the necessary information, we contacted the casino for further explanation. The casino had reconsidered the case and allowed the player to continue using their services. The player confirmed that he had regained access to his account, and we marked the complaint as resolved.

The player from Brazil had been waiting for her withdrawal since 06/12. Despite the funds being removed from her game account and all documents being approved by the casino, she had not received the money in her bank as promised within 5 business days. After 14 days and no deposit, we intervened and contacted the casino. The casino informed us that the transaction was declined due to a "General error" and asked the player to make another request. The player obliged and later confirmed that she received her winnings on 25/12/2023. We then marked the complaint as 'resolved'.

The player from Austria had been waiting for months for account and document verification. He had winnings of 1400 Euros, but could not withdraw these as the account had not been verified. Despite our team's efforts to assist and extend the complaint's timeline, the player had not provided further updates or responses. Consequently, we could not proceed with the investigation, leading to the complaint being rejected.

The player from Germany had a problem withdrawing her €10,000 win. The casino had deducted a total of €1,600 in withdrawal fees from her account and was accusing her of not meeting wagering requirements. She did not recall being informed about these deductions. After reviewing the casino's terms and conditions, we found a clause about a 20% fee if the turnover amount was two times less than the deposit. We requested the player's gaming history to verify if she had met this requirement. After receiving and reviewing the gameplay and transaction history, we contacted the casino for further clarification. The casino promptly responded and credited the disputed €1,600 back to the player's account. The player confirmed the receipt of her funds, and we marked the complaint as resolved.

The player from Germany had requested a withdrawal of 500€ and even though it was processed on the same day, the status still showed 'being processed'. They had not faced any issues with the casino or withdrawals previously. The player later confirmed that the issue had been resolved and requested the complaint to be closed. We had subsequently marked the complaint as 'resolved' in our system.

The player from Sweden had requested a withdrawal less than two weeks before submitting this complaint. His money had not been received yet. The player reported that his withdrawal had been cancelled twice by the casino, even after his account had been successfully verified. The casino responded by stating that the player's bank was declining the transactions and advised the player to use a different card or another withdrawal method. Consequently, the complaint was rejected due to lack of further communication from the player.

The player from Norway had opened an account while in Denmark, deposited 5,000NOK, and won 10,004. However, after undergoing several security checks and submitting the necessary documents, his account had been blocked due to suspected VPN use. The casino had requested proof of his visit to Denmark, which he had found challenging to provide. Despite these issues, the casino had verified his account and scheduled his withdrawal requests to be paid. The player had confirmed receipt of his winnings, leading us to close the complaint as 'resolved'.

The player from Brazil had submitted a withdrawal request on the 5th of the month but the funds had not been processed or reached his account. The Complaints Team had advised him that withdrawal processing could take up to 14 days due to possible KYC verification or high volume of withdrawal requests. The casino representative had assured the player that his payout was being processed by an external provider and there was no need to worry. The player had expressed satisfaction with the casino's service. The Complaints Team extended the timer for resolution by 7 days, but without confirmation from the player about receiving his winnings, the complaint was eventually rejected.

The player from Germany had initiated a withdrawal of 4000€ from a verified account, but was then asked for proof of income. The withdrawal failed and only 2500€ was returned, with 1500€ deducted as compensation for a supposedly failed transaction. The Complaints Team had attempted to resolve the issue by asking the player for more information and extending the response time. However, the player failed to respond to the inquiries, leading to the complaint being rejected due to lack of information.

The player from Germany had experienced lengthy delays with his withdrawals from the casino. After having waited since November 28th, 2023, he had reported that a deposit of 280 euros was still pending. The casino had responded by resolving the issue, also adding a bonus for the inconvenience caused. The player had confirmed that the problem was solved, leading us to mark the complaint as 'resolved'.

The player from Chile had experienced a delayed withdrawal, with the casino's online chat support proving unhelpful. Despite having completed the verification process prior to the withdrawal request, his payout was still 'in progress' beyond the maximum timeline. The casino had later informed the player that his bank was not accepting the payment, requesting him to use a different withdrawal method. After the player switched to Skrill, his withdrawal was successfully processed. We had marked the complaint as 'resolved' in our system.

The player from Poland, despite having had a verified account, could not withdraw their funds. Even after re-verification and communication with support, the issue persisted. They were continually told to wait for case review, which had not yet occurred. Upon intervention from the Complaints Team, the casino instructed the player to make a withdrawal request. The player was initially unable to do so due to a block on their payments. After further communication, the casino lifted the block and the player successfully requested a withdrawal. The casino confirmed the approval of the withdrawal and the player confirmed receipt of their funds. The issue was successfully resolved.

The player from Germany had difficulties cashing out his winnings due to repeated requests for the same verification documents by the casino. The player shortly after reported that the issue was resolved.

The player from Brazil had experienced difficulties with a withdrawal transaction in the casino. She initially requested a withdrawal of R$ 400.00, but it hadn't been processed and was returned to her casino balance. After she raised a complaint, R$ 200.00 had been transferred to her account, but the remaining R$ 260.00 (including an additional withdrawal of R$ 60.00) was still pending. The casino had claimed all payments were made. Later, the player informed us that the issue had been resolved, and the remaining amount had been paid.

The player from Ireland has been waiting three days for an email about a returning his 280 euro deposit after encountering an error while purchasing a bonus in a game. He attempted to contact both live chat and support with no response and even tried to close his account unsuccessfully. The complaint was closed as the player resolved the issue with the casino.

The player from Brazil had expressed frustration over her inability to withdraw her winnings of 190 reais from an online casino. The casino had requested verification of a credit card used over a year ago, causing a delay in the withdrawal process. The player had argued that she used a virtual card, not a physical one, and that the casino was acting in bad faith. After a series of exchanges and further investigation, the casino had identified that the player had multiple active accounts, which was against their policy. Therefore, the casino had permanently blocked her accounts and refused to refund her deposits. Despite the player's protests, the Complaints Team had upheld the casino's decision due to the clear violation of the casino's rules.

The player from Peru had been unable to withdraw her winnings due to issues with account verification. She had reported that her attempts at verifying her account were being rejected by the casino. After communicating with the Complaints Team, she had been able to resolve the issue and successfully withdrew her money. Consequently, the complaint had been marked as 'resolved' by the team.

The player from Romania had been waiting for a long time for his withdrawal from Vulkan Vegas. Despite having successfully completed a KYC check, a withdrawal request was cancelled due to an unexpected error on the processor side. The player then attempted to withdraw his winnings, which totalled 90,250 RON, split into five different payments, through an alternative method - Ethereum. However, the player did not respond to the Complaints Team's inquiry about whether the new withdrawal requests had been approved and processed. Consequently, we had to reject the complaint due to lack of communication from the player's side.

The player from Germany had a pending withdrawal request of 285 Euros from the casino since October 30, 2023. Despite constant follow-ups, the payment had exceeded the casino's timeline. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. The casino had requested the player to confirm the receipt of the payment. The player confirmed that he had received the payment, albeit 10 days late. Consequently, the Complaints Team had closed the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised him to wait at least 14 days after requesting the withdrawal before submitting a complaint. The casino had asked him to notify them once the money was received. The player confirmed the receipt of his winnings, and we subsequently marked the complaint as resolved.

The player from Brazil had experienced a delay in withdrawal from Vulkan casino. After having waited for more than the stated 5 business days, her funds had been returned to her casino wallet and she had been temporarily unable to access her account. The casino had confirmed that her account was not blocked and had advised her to make a new withdrawal request via PIX. She had agreed to this solution. Despite having extended the resolution timeframe, the Complaints Team had been forced to reject the complaint due to lack of confirmation from the player about the issue's resolution.

An Austrian player reported a delayed payment, with the withdrawal having taken over six business days. The Complaints Team had advised the player that such delays could be usual due to various reasons such as KYC verification or high volume of withdrawal requests, and suggested waiting at least 14 days before submitting a complaint. The casino had asked the player to notify them when the money reached their account. After extending the complaint's timer by 7 days without a response from the player, the Complaints Team had to reject the complaint due to lack of communication.

The player from Ecuador had encountered difficulties withdrawing funds from their Vulkan Vegas account. Multiple withdrawal attempts had resulted in errors and the transactions being incomplete. Despite the casino's request for the player to complete the KYC (Know Your Customer) procedure, the player seemed uncertain about how to proceed. The Complaints Team had extended the response period for the player, but ultimately had to reject the case due to lack of response from the player. The issue remained unresolved as the player did not provide the necessary documents for account verification.

The player from Germany requested a withdrawal on 20.10.2023 and received confirmation of successful payout three days later. However, the winnings have not arrived in her account. Despite contacting support daily, she receives the same response that her case is handled by the finance department. Player’s complaint has been resolved successfully.

The player from Brazil had been attempting to withdraw her winnings for over a month. Despite having placed two withdrawal requests, the money kept getting returned to her account and the issue remained unresolved. We had extended the response timer by 7 days, seeking more information from her. However, due to the lack of response from the player regarding our messages and questions, we had to reject the case. Consequently, we could not proceed with any further investigation or provide potential solutions to address the issue at hand.

The player from Germany is having trouble withdrawing money. Despite completing KYC verification 3 times and being informed it would take some time, the issue persists from over a month. The casino reacted to the complaint. Despite the delay, the player later informed us about receiving their wiinings so we closed the complaint as resolved.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After being advised by the Complaints Team to wait for 14 days, the player had agreed to do so. The issue was later resolved and the player had confirmed the receipt of his winnings. The complaint was subsequently marked as 'resolved' by the Complaints Team.

The player from Germany, who has been using Vulkan Vegas for two years has been asked for additional verification after winning €3000. Despite immediate submission of requested documents, there's no progress on withdrawal. Smaller winnings were previously paid out promptly. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Peru had had her account at Vulkan Vegas blocked during the withdrawal process. The casino had claimed the player was betting from the Netherlands, which she had denied, stating she resided in Peru and hadn't traveled. After the player had provided further details about her gaming activities and device used, the casino had allowed her to regain access to her account. The player had confirmed that she was able to withdraw her winnings successfully. The issue had been considered resolved by both parties.

A player from Saxony has initiated three withdrawals totaling 900 Euros from Vulkan Vegas. While the casino indicates the withdrawal has been processed, the funds have not reached the player's account. The casino claims this is a banking issue, yet the player disputes this, as banks can only hold onto money for one day legally. The complaint was resolved as the player got paid out.

The player from Chile used a random username instead of the real name at VulkanVegas casino. After contacting customer service to fix this problem, they were told their name could be amended. However, they were blocked during the KYC verification process. The casino claims they can unlock the account, but it will not include the player's earnings or refund their deposit. The complaint was closed as the player used 3rd party payment in the casino.

The player from Germany had expressed frustration at the constant delay in her withdrawal process. She had made the withdrawal on October 16th, and it had been processed on October 19th, but she had not received any money. The player had reported that the money was initially returned to her casino account, but after she cashed out again, it had arrived in her bank account within 15 minutes. The issue had been resolved successfully and we had marked the complaint as 'resolved' in our system.

The player from Ecuador had deposited $75 on a casino site and was unable to withdraw his funds using Pichincha bank or Pacific bank. Despite having a balance of $75, he had been unable to log in due to a minimum balance requirement of $50 set by the casino site. We had attempted to gather more information from the player to investigate the issue further, but received no response. Consequently, we were unable to proceed with the investigation and had to reject the complaint.

The player from Brazil, who had a verified account, had had a withdrawal pending for 11 days. Despite daily contact with support, he had been continually asked to wait. After the player lodged a complaint, the casino had asked for specifics on the disputed transaction IDs. The player's balance had been returned to his account, and he had requested a new withdrawal. Following this, the casino had confirmed that the payout was made. The player had confirmed receipt of the payment, expressing his gratitude for the assistance. We had subsequently marked the complaint as 'resolved'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received at that point. She had cited the casino's rules, stating that for players who completed the verification process, a withdrawal up to 500 EUR should have been approved within 2 business days. However, it had been 8 business days without her receiving her winnings. The issue was eventually resolved when she received her payout. Consequently, we had marked the complaint as resolved.

The player from India had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response time, the player did not respond to the team's inquiries. As a result, we were unable to investigate the matter further and had to reject the complaint.

The player from Portugal had his account blocked during the KYC verification process after he had submitted the additional documents that were requested. The casino had not communicated about this matter. The player had claimed that he was unable to withdraw his deposited amount of €35. The casino had initially questioned the player's motives for registering and playing at the casino. However, after our intervention and communication with the casino, the player's account had been unblocked. The player was then able to access his account and successfully withdraw his funds. We had marked the complaint as 'resolved'.

The player from Portugal, who had duly completed the KYC process and complied with all casino rules, reported a sudden account closure at Vulkan Vegas. The casino’s customer support had failed to provide a satisfactory explanation. The player informed us that he had been a member of the casino for 10-12 days and was blocked during the KYC validation process. He had played slots and dice, and his balance was solely from his deposit. The issue was resolved after the player and the casino representative had communicated and clarified the situation. The player confirmed that everything had been checked and completed, and requested the case to be closed.

The player from Portugal had experienced a surprise account closure without any notification from the casino and hadn't received a deposit return. He had discovered the block when he attempted to sign in. The player had not used any bonus from the casino and had been playing dice games. The issue had been resolved when the player received his deposit back, and the complaint had been subsequently marked as 'resolved' by our team.

The player from Portugal had reported that the casino had blocked their account and had not refunded their deposit. The player had claimed that they had deposited €60 and played several games before requesting a withdrawal. The casino had initially questioned the player's motives and gameplay, suspecting potential money laundering. After a series of exchanges, the casino agreed to unblock the player's account and allow the withdrawal. The player had confirmed receiving their money and had expressed dissatisfaction with the casino's approach. The issue was marked as resolved.

The player from Portugal had his casino account blocked without any formal communication, and hadn't received his deposit back. The player hadn't intended to use any bonus from Vulkan Vegas Casino, but had aimed to gain money by playing slots, dice, and French bank. He discovered the account block when he tried to sign in. After he raised the complaint, the casino unblocked his account and allowed the withdrawal of his deposit. The player then withdrew his complaint as he had received his money back. We had marked the complaint as 'resolved'.

The player from Brazil expressed frustration with Vulkan Vegas Casino for suddenly blocking them from adding bonuses. Despite the casino continues to send bonus codes, they've been prevented from using them. Meanwhile, their friends can still use the same bonuses on the platform. This issue has discouraged the player from further deposits and gameplay. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Brazil expresses dissatisfaction with Vulkan Vegas, as they can no longer activate bonus codes. This has resulted in perceived selectivity amongst players, which the player finds to be unfair, especially since these codes are distributed publicly on social media platforms. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Chile had an issue with a game at a casino, where a large sum was deducted from his balance after he made a bet. The deduction occurred automatically and without the usual "insufficient balance" message. Despite his complaint and evidence, the casino support insists it was the player's action, though he denies it. The complaint was rejected due insufficient evidence received from the player.

The player from the Philippines had requested a withdrawal prior to submitting this complaint. However, their winnings hadn't been received yet. Despite the Complaints Team having explained the possible reasons for the delay and extending the timer for the player's response, the player chose to close the case without confirming whether the issue was resolved. The lack of further communication from the player led to the complaint being rejected.

The player from Brazil is facing issues with the withdrawal of the total winnings reaching 2400. The casino accuses the player of having multiple accounts and sends messages about bonus claim while ignoring the withdrawal issue. The complaint was rejected as the player breached the casino terms.

The player from Greece has experienced significant delays with withdrawals, despite having successfully made requests. The casino cancels the requests repeatedly, and currently, there are two pending requests for 400 and 250 Euros. The issue has been resolved successfully.

The player from Germany has reported that any live game wins over 50 euros at Vulkan are not being granted. This has happened multiple times and despite providing evidence and opening tickets, the issue remains unresolved. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had reported a delay in her withdrawal process that had extended for two weeks, contradicting the casino's stated processing time of 5 days. The casino had attributed the delay to her bank. The player, who had previously made successful withdrawals, had her account blocked and was asked to provide a disputed transaction ID for further investigation. Despite our attempts to facilitate communication between the player and the casino, the player failed to respond, which led us to reject the complaint due to lack of information.

The player from Germany made two deposits totaling €100 on 01.09.2023 but the money has not been credited to her player or bank account. The casino claims that the funds are frozen by the bank, but the bank denies this.

The player from Latvia had deposited 400 EUR into her account at the online casino. However, she had encountered an issue when the system indicated her phone number was already in use. The casino's support team had closed her account and retained the deposited funds due to a supposed violation of terms and conditions. The player had requested a refund. We had investigated the issue and found that the player had multiple accounts, which was a violation of the casino's terms. The casino had agreed to unblock the player's account without penalties, but the player decided to gamble her deposit, which resulted in a zero balance. The player had not responded to our queries, so we considered the issue resolved for then.

The player from Japan had experienced a sudden account blockage due to the casino withdrawing its services from Japan. The player had claimed that there were unpaid tournament winnings from Pragmatic still in his account. We had asked the player for evidence of the winnings, but he had been unable to provide it as he could not log into the casino. The casino had confirmed that the player had won a tournament and that the winnings had been credited to his account. The player had successfully applied for a withdrawal and confirmed receipt of payment. The issue had thus been resolved.

The player from Peru deposited s/20.00 soles to the casino but the funds have not been credited to his account. Altough it seemed the issue was resolved, without the player's confirmation we were forced to reject the complaint.

The player from Germany deposited €400 via a friend's account to gamble in an online casino and managed to win an additional €200. However, the casino blocked his account when he attempted to withdraw his winnings. After gathering more information we closed the complaint as unjustified.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The player later confirmed that he received his winnings and the complaint could be closed as resolved.

The player from Poland had won PLN 16,000 in Vulcan Vegas Casino, but her account was banned when she attempted to withdraw the winnings and she was unsure why. The casino representative had stated that the player's account was permanently blocked due to the violation of their terms and conditions, specifically for abusing the bonus system by postponing game rounds and registering multiple accounts. The player did not respond to the inquiries of the Complaints Team, hence the team was unable to investigate further and had to reject the complaint.

The player from Germany has a pending withdrawal request of €1623 since July 27, and the withdrawal status shows 'successful' but the funds were never received. The player has provided bank statements up to eight weeks, but their account was subsequently blocked without explanation. The player has been a regular customer with the casino and had a similar yet resolved issue previously involving a smaller amount. The complaint was resolved as the player got paid out.

The player from Germany has invested 20,000€ in the online casino but is unsatisfied with the winnings which range from 5€ to 200€. He now wants a refund or threatens legal action. The complaint was closed as the player stopped responding.

An Irish player's account at Vulkan Vegas was closed after he logged in while on vacation in Prague. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Philippines has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later informed us that she received her winnings and the complaint was closed as resolved.

The player from Germany had experienced difficulty withdrawing her winnings of €4000. The bank transfer withdrawal had been declined, and subsequent attempts via Astropay and Mifinity had been met with delays, a cancelled transaction, and an account blockage. After a series of communications with the casino and the complaints team, the issue was successfully resolved and the player received her remaining winnings.

The player from Ukraine had deposited money at Vulkan Vegas but did not receive the corresponding balance. Despite having contacted customer service and being assured the issue would be resolved, the player was still waiting. After the player had provided the payment receipt, we had confirmed the transaction details with him. The casino then asked the player to confirm if the issue had been resolved. Upon receiving the player's confirmation that the issue had indeed been resolved, we had closed the complaint as 'resolved'.

The player from Germany noted that Vulkan Vegas had refused his payout and blocked his account due to a claimed policy breach involving deposits from multiple accounts. He admitted to using his friend's account to deposit money and play games, which resulted in winnings. Upon review, the Complaints Team referred to the casino's terms and conditions, which explicitly prohibited third-party deposits. We advised the player to exclusively use his own payment methods for future deposits and rejected the complaint.

The player from Poland had her account blocked. Casino support claims it was due to her violating bonus play rules but failed to provide specifics. The player insists the winnings came from play after losing the bonus. The player delayed bonus rounds which is strictly against the terms and conditions. Therefore, we rejected the complaint.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The player later informed us that she received her winnings and this complaint was closed as resolved.

The player from Ireland, a long-term user of Vulkan Vegas, experienced an account closure due to the allegation that he has another account. Despite his denials and unfamiliarity with the given account details, the casino proposes reopening his account if they keep his €500 winnings. The complaint was rejected as the player had multiple accounts and breached the casino terms.

The player from Germany had made a deposit of 50 Euros via bank transfer through WLPay, but the funds did not appear in his casino account despite having been debited from his bank account. He confirmed that the payment had been transferred to Vulkan Vegas, but it was not credited to his account. We had asked him to forward his deposit receipt and bank statement for further investigation. However, the player did not respond to our requests for additional information within the given time frame. As a result, we were unable to investigate further and had to reject the complaint.

The player from Germany had requested a withdrawal prior to submitting the complaint. Unfortunately, his winnings hadn't been received at that time. After the complaint was submitted, the player informed us that his account had been verified and the payout process had been initiated. Despite multiple follow-ups from our team, the player didn't update us on whether he had received his winnings or not. As a result, due to the lack of response from the player, we were unable to proceed with the investigation and had to reject the complaint.

The player from India had requested a withdrawal but did not receive his winnings. The Complaints Team had advised the player that withdrawal processing could take some time, possibly due to KYC verification or a high volume of withdrawal requests. The casino had stated that the withdrawal was successfully processed, and the Complaints Team had asked the player to confirm receipt. However, without confirmation from the player, the complaint had been rejected.

The player from Ecuador has had their account blocked during the verification process due to claimed access from Chile, which they dispute. The player needs to withdraw their own deposited funds and has tried to rectify the situation, to no avail. After the investigation, it was found that the player used a VPN unintentionally and thus didn't gain any unfair advantage. Shortly afterwards, their account had been unlocked, and the player confirmed a successful withdrawal. Consequently, the case was closed as resolved.

The player from Germany initially received swift payouts from the casino, however, the following 3 claims which were reportedly paid out have not yet arrived. The player later informed us that she received her winnings and we closed the complaint as resolved.

The player from Denmark encountered difficulties in logging into the account. After creating a new account with the same email, the casino blocked them citing a violation of multiple account rules. The player, however, insists they only used one email and correspondence with the casino has not resolved the issue. They have approximately DKK 27,500.00 in winnings, which the casino offers to forfeit for account reinstatement. With the help of the casino the situation was clarified and the player confirmed he considers the issue resolved.

The player from Canada deposited and wagered $25 to complete a challenge at Lootably but never received the promised reward. After multiple contacts with Vulkan Vegas Casino customer support, the player is being told to deposit more money to achieve the task. The casino offered the player an alternative reward which the player declined, so we rejected the complaint.

The player's account got blocked after winning a significant amount on the Vulkan Vegas site. Despite having a verified account and a current balance over 6000€, the casino paid out only 100€ before suspending his account. The complaint was closed as the player stopped responding.

The player from Greece is having difficulty verifying his account for a €300 withdrawal from the casino, even after providing the requested information. The casino hasn't given clear instructions on what further details are needed for account verification. The casino as well as the player later informed us that the issue has been resolved, so we closed the complaint.

The player from Germany has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany, who was a regular at VulcanVegas, got her account suspended without any explanation from the casino. She was denied access on the 10th of August, 2023, and the player speculates that the event could be connected to a deposit-withdrawal statement or a 7-day gaming pause that she initiated at a partner casino. The complaint was closed as the player had zero balance on is casino account when it got closed.

The player from Brazil is having difficulty with their first withdrawal attempt despite meeting all the requirements. We were forced to reject this complaint because the player created and actively used more than one account.

The player from Germany has experienced a delay in the processing of two withdrawals. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland lodged a complaint regarding a delay in processing his withdrawal. The casino as well as the player later informed us that the winnings were paid out, so we closed this complaint as resolved.

The player from Germany deposited money several times. Upon successful completion of the verification process and attempt to withdraw, the player's account was unexpectedly blocked, without any communication from the casino. The player later confirmed that the issue was resolved.

The player from Bavaria has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany noticed an issue wherein an initial 1€ stake inexplicably changed to a 42€ stake during a game. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Austria submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A player from Poland registered, verified, and used his account on Vulkan Vegas Casino, where he won some money. However, his account was later blocked and his winnings were confiscated. The complaint was resolved as the player's account got reopen.

The player from Indonesia is continuously facing issues with withdrawals. Casino's customer service suggested a deposit in order to enable the withdrawal. However, the problem persists even after depositing. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Poland has had their account blocked. The casino provided the reason for this as 'financial fraud', although the player only made a $10 deposit after a successful case completion. The player also reports receiving bonus offers while the account is blocked.

The player claimed his account got blocked and all his funds had been confiscated by Vulkan Vegas Casino. The casino accused him of creating multiple accounts, his device and IP address had been matched to another person who kept playing at the casino. However, according to the player, that person also submitted a complaint as he witnessed his email address to be associated with multiple accounting. The casino didn't react to the complaint and it remained unresolved.

The player claimed to make a deposit of ₹490 at Vulkan Vegas Casino but a week later, it still wasn't credited to their account. The casino responded to the complaint and promised to investigate the case but it led to no result. The complaint was closed as unresolved since there were no further updates on the matter.

The player from Chile has been struggling with requesting a withdrawal. She requested a withdrawal around three weeks ago and as per the casino, the withdrawal was accepted but not processed. However, the money bounced back into her casino account and the withdrawal was rejected without clear reason or communication. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Poland initiated a withdrawal three weeks ago, but despite receiving a transaction confirmation from the casino, the funds haven't arrived in his MiFinity account. Contact with the casino resulted in them suggesting he contacts his bank, which confirmed no such transaction. The casino as well as the player submitted sufficient evidence on their status of the payment. Since the money has been lost in the transfer, the case was closed as unresolved.

The player from Finland has faced difficulties in passing the KYC check at Vulcan Vegas, causing a delay of over two months for a withdrawal of €45.04. The casino has continually declined the document of the player's single credit/debit card, claiming that two different cards were used. When we contacted the casino, it responded informing us that the player was able to withdraw then. The player confirmed receiving their money therefore the complaint was marked as resolved.

The player from Latvia has been accused by Vulkan Vegas casino of violating their terms by using a VPN and providing an incorrect date of birth, which resulted in account closure. The player denies these allegations, suggesting that any VPN use may have been unintentional, and points out that the games they played are available in local casinos. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India deposited a small amount of money ($7) and did not receive it in his casino account. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Poland has a verified account and requested a withdrawal of PLN 20,000 which has not been received yet. Unfortunately, the player's account has been hacked and some balance was lost due to this incident. Therefore, we were forced to close this complaint.

The player from Bavaria is experiencing deposit issues, as the money is debited from his account but never credited to the player's account. He is seeking €500 in compensation for this repeated issue. The player later confirmed that the deposit was returned, therefore we closed the complaint as resolved.

The player from Germany won €3,500 at Vulkan Vegas back in March but their account was blocked due to an alleged duplicate account. The player claims to be unaware of the second account and requests assistance. We rejected the complaint because the player didn't respond to our messages and questions. We’ve reopened this complaint as per the player’s request. After a closer examination, we ended up rejecting this complaint as unjustified.