HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: €12,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 06 Jul 2020 | Case closed : 22 Jul 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Hamburg has been struggling to receive his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

On June 30th I gave 12000 euros in the payout and again and again the payouts are refused. They probably do that in thousand euro steps. I have to apply again and again and so it is always delayed

Automatic translation:
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3 years ago

Dear MIKEGOSCH1,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Did you successfully pass the KYC (verification) process?

Have you tried contacting the casino regarding this issue? If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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3 years ago
Translation

Yes verticalization is just got a payment confirmation of 2000 euros vll it works yes we still wait for now from lg i will contact lg

Edited
Automatic translation:
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3 years ago

MIKEGOSCH1, thank you for your reply. I will keep this complaint opened and please let me know if there is anything new.

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3 years ago

Hi MIKEGOSCH1,


Did you receive your withdrawal, or is there anything new, please?

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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