Uptown Pokies Casino - Player’s bonus has not been activated.

I didn't receive my extra money or free spins once depositing money and putting in coupon

Dear Naysy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you, please, specify which bonus coupon you tried to activate?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

We will be waiting for your reply patiently.

Best regards,

Kristína

Uptownguide2

200% of my deposit and 50 free spins

Thank you Naysy for your reply. Have you received any explanation from the casino about where the issue might be?

No I haven't..won't hold my breathe.

Thank you very much for your cooperation so far, Naysy. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Naysy,

I'm taking over your complaint. I will contact the casino and see if I can help.

Thank you

Hi there,

The coupon was not redeemed by the player. But we did redeem 100 loyalty spins to the customer for the issue.

Best,

Uptown Pokies

Hi Naysy,

Have you received the loyalty spins?

Yes Thankyou

Can we consider the issue resolved?

Since the player received free spins and stopped replying, we consider the issue resolved.