uPlayma Casino - Player has a problem with a withdrawal.

Hello

1) https://www.uplayma.com/

2) ovaaal@mail.ru and id: 73061595

3) I made deposit 200 euro, and made withdrawl 600 euro

4) 

5)15 Aug, 2018 made withdrawal

6) To mail Do not answer.

Dear Valiantsin,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem with your withdrawal request. I would like to know if your account has already been verified. If your account hasn’t been fully verified, it may lead to a problem like this.

Thank you in advance for a reply.

Best regards,

Kristina

I'm sent all documents what need in terms. 

But nobody answer or check this.

Hello Valiantsin,

I contacted the casino regarding this issue.

Thank you for your patience.

We would like to ask the uPlayma Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Valiantsin,
Unfortunately, we haven’t received any response from the casino regarding the issue, so we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come accros a problem like this again.

Best regards,

Kristina

We received confirmation from Valiantsin that he received his winnings, therefore we marked this complaint as resolved.