The player had a balance of €3500 in his account. He experienced some strange behavior of the game he played and later he was disconnected from his account. After logging in again his money was gone so the technical glitch might be the reason for losing the money. We rejected the complaint because the player didn't respond to our messages and questions.
Win Unique Casino - Player’s winnings disappeared.
Amount: €3,500
Win Unique Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Dear responsible communicated that I myself sent imail to the manager analjsa unfortunately on 4 September 2019 I had on my gaming account an amount of 3,500 euros of winnings made in the days before the same afternoon of 4 September I decide to get back in the game but all to suddenly when I connected the system and went on tilt the machine I was playing turned continuously without stopping later a disconnection from the casino occurred but the serious thing was that my money on the gaming account was gone. I had my PC checked by a technician and it's all right they told me that the problem was derived from the Unique casino, I spent months of immense lack of confidence in you, I tried to claim compensation for the sum of 3,500 but I didn't receive any money from you operators precise that what I said is pure truth while remaining very fond of this mess I hope you want to compensate me for this great loss. Best regards, I remain available at the following telephone number. **********.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
4 years ago
Dear Tomaselli,
Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience. Are you still in contact with the casino manager? Would you be so kind and send us a screenshot of your conversation or forward to us the email from Unique Casino support, please?
Is it possible for you to see your game history? Screenshot of it could be helpful. If you do not have this option, you can try to ask the Unique Casino support to send it to you. It is a large amount of money and it should not disappear without a trace and this could be helpful to track them down.
Best regards,
Kristina
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