Home Online Casinos Titanbet Casino UK Review

Titanbet Casino UK Review

Players from Virginia Not Accepted
1.9 Reputation
rating
Zombie
Online casino
Players from Virginia Not Accepted
Zombie
Online casino
Author: Matej Novota | This review was last updated: 2019-11-26T00:00Z  

We've thoroughly reviewed Titanbet Casino UK and found out it's a "zombie" online casino. We couldn't get in touch with any of the casino's representatives or customer support members, so we find it unwise to play at Titanbet Casino UK and don't recommend doing so. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Titanbet Casino UK is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino.

According to our research and estimates, Titanbet Casino UK is a smaller online casino revenue-wise. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 18 complaints directly about this casino in our database, as well as 57 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,315 black points in total, out of which 2,317 come from related casinos. You can find more information about all of the complaints and black points below.

Titanbet Casino UK appears on 3 blacklists that you can find below. We consider at least one of them to be fully relevant and serious, which is why we've deducted some points from our reputation rating because of these blacklists.

Titanbet Casino UK doesn't have a customer support. We consider this to be a big issue, because you can't really get in touch with anybody from the casino, which makes dealing with anything virtually impossible.

Based on our research, we've marked Titanbet Casino UK as a zombie online casino, because we couldn't get in touch with it. Nobody from this casino is responding to any messages, which means it might be impossible to actually withdraw your money from this casino. That's why we don't recommend playing at it.

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Blacklisted on
Casino Listings Blacklist
Residents from
Virginia
Not accepted
IP addr. from
Virginia
Not blocked
VPN
usage
Prohibited
Website
Language
English (+3)
Live Chat
Language
English (+1)
Email Support
Language
English (+1)
No Deposit Bonus
Not available
Deposit Bonus
Not available
Owner
PT Entertainment Services Limited
Established
2014
Withdrawal limit
€9,990  per month
Licensing Authorities
United Kingdom
Perfect
Malta
Perfect
Interesting Facts
  • Small casino popular in Europe
Positives
  • Bitcoin accepted
  • Supports many payment methods
  • Live dealer games are available
Negatives
  • Company focuses on sports betting rather than the casino

Complaints about Titanbet Casino UK and related casinos (73)

We have conducted extensive research on the internet and as a result we have found following 73 complaints about Titanbet Casino UK or any brands that might be interconnected with it. However, because this casino doesnt respond to any messages, we marked it as a {2} casino instead of giving it a normal reputation rating.

Zombie Online Casino
Direct complaints about Titanbet Casino UK
Uncertain case, good regulator
Black points: 2079
The casino confiscated the player's whole funds without a relevant reason given.
The casino confiscated Weira5's winning and her deposit, which made £28,000 altogether. On a top of everything, they closed her account without any explanation. The casino refused to discuss this matter and the complaint was left unresolved.
 
This complaint is from 8/2018
Disputed amount: £28,000 (real money)
Read more on: thepogg.com
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Uncertain case, good regulator
Black points: 1817
The casino confiscated all the funds and closed the player's account without any relevant reason.
Weira made a deposit of £1,800 and after she played for five hours, she won £27,000. The casino decided to close her account and confiscated all the funds that were on it without any explanation given. There is no further update on this case.
 
This complaint is from 9/2018
Disputed amount: £27,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 163
The casino refused to accept a technical glitch where a player lost a big amount of money.
When Danny tried to request a withdrawal, the casino's software frozen and from his AUD68,000 that he had prior to the withdrawal, all he had left was AUD45. Right away he contacted the chat support and they told him they didn't see any of his bets being made. He made another deposit, won and contacted the support again. They said they couldn't see his bets being made again. When he played again, this time the money got deducted but not paid when he had won. Danny sent screenshots and proofs to the casino and they refunded him around AUD10. This complicated case remains unresolved.
 
This complaint is from 5/2014
Disputed amount: A$68,000 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 159
The funds were confiscated and the account became closed due to no reason was given.
MCY requested a withdrawal and sent all the documents needed for verification. A few months later he learned that he didn't pass the verification and his account was closed without any reason. The casino emailed him and said his account would remain closed due to security reasons and all the funds would stay in the account as per casino management's final decision. The case remains unresolved.
 
This complaint is from 7/2015
Disputed amount: €3,650 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 72
The player's winning was denied due to broken rule.
Ricky requested a withdrawal of $20,000 and kept playing with the rest of his balance. Four days later, the withdrawal got approved but later on, he received a phone call from the casino. They informed him that he wasn't eligible to receive his winning due to broken terms and conditions. After Ricky won and requested a withdrawal, he played a video poker, which they claimed was not allowed. The casino put his name all over their website for everyone to see that he had won. But nobody could see that Ricky was denied of his winning and all he received was his deposit of $2,000 back.
 
This complaint is from 5/2014
Disputed amount: $20,000 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 27
The player was unable to withdraw his winning.
The player, Elliso, made a deposit, won and requested a withdrawal. He was asked to send documents needed for verification and so he did. There is no further update on this case.
 
This complaint is from 5/2014
Disputed amount: €3,700 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 19
The player was asked to keep on depositing money in accordance to withdraw his winning.
Johnnyroach signed up at the casino and was given a £10 no deposit bonus, but he lost. Then he deposited £20 and received an £80 bonus which he did not ask for or an option to accept it. Then he lost again. He made about four more deposits where again, he received unwanted bonuses. This way his wagering requirements became higher and higher and got to the amount of £17,000. On a top of everything, when he tried to request a withdrawal, he was asked to deposit money again. The representative of the casino told him over the phone that all of this happened because of an error on the mobile site. Johnyroach explained that it was not his fault and asked for his money back.
 
This complaint is from 5/2014
Disputed amount: £1,900 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 12
The casino claimed the player didn't meet the wagering requirements while requesting a withdrawal.
The player requested a withdrawal of £993 and received an email saying that the withdrawal was being processed. He then received another email that he had not met the wagering requirements. In fact, he checked it and claimed he met the requirements, wagering thousands. The correspondence between the casino and the player became complicated, where they stopped communicating. There is no further information available.
 
This complaint is from 5/2014
Disputed amount: £993 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 7
The player's winning was confiscated without an explanation.
Npro11 made a deposit and received a £300 bonus without his knowledge. While he played, he noticed that his balance was getting higher than he expected so he contacted the support team and they informed him he needed to meet the wagering of £14,000 before he would be able to cash out. He asked the support to remove this bonus as he did not wish for any bonuses, but it was refused. He was told to play through the £14,000 and went back to blackjack table where the maximum bet was lowered to £25. Kevin also asked the support for a higher maximum bet allowed, but it also was refused. The casino stopped responding to his requests and the complaint remains unresolved.
 
This complaint is from 2/2015
Disputed amount: £200 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 5
The player received a wrong bonus promised from the casino.
Eadrian received a phone call from the casino where he was offered a bonus with a 500% and a 25x playthrough but he had to deposit at least SEK200. After that, he deposited SEK300 but received a wrong bonus. The casino kept on offering him different bonuses but wouldn't answer him what was the playthrough. When he contacted the casino, they told him to give them few more days to look into this issue. Nobody ever contacted Eadrian nor would he received the promised bonus. The case remains unresolved.
 
This complaint is from 5/2014
Disputed amount: 300 kr (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 3
The player didn't want to use any bonus but he had received one automatically.
Riff.raff.524 requested a withdrawal and received an instant cash match bonus automatically. He decided to withdraw the funds again and found out he needed to wager them up to £1,960. After that, he contacted the casino via phone right away and they told him he must have been informed about the bonus he had received. Riff.raff.524 claimed he never accepted any bonus nor seen any information on the mobile app he used to play the games on. There is no further update available.
 
This complaint is from 1/2014
Disputed amount: £150 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 3
The casino confiscated the player's winning and closed her account.
The player, Lalauri accepted a bonus, but in order to receive it, she was instructed by the chat representative to deposit €20. Four days later, her deposit was returned to her and the account was also closed. There is no further information.
 
This complaint is from 8/2015
Disputed amount: €100 (bonus money)
Read more on: askgamblers.com
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Show 11 similiar complaints with 2,287 black points in total
Delayed payment, status unknown
Black points: 784
Extremely long withdrawal and verification process.
Kevin requested a withdrawal of £12,868 and was requested to send documents for verification, which later on, was successful and he passed it. Later on, when no payment arrived, he was asked to send a notarized proof of ID and a bank statement. Kevin did get his documents notarized and sent them to the casino via air mail. Soon after that, he received an email where he was asked to sent those documents once again due to a mistake of giving him a PO BOX address, where no one was available to sign the mail. The player agreed and got the documents notarized again, and sent them for verification. This time, the documents arrived and he knew so for sure because he was able to track it and it definitely was signed by someone. The casino claimed that they never received the documents and refused to pay the player's winning. There is no further information about this complaint.
 
This complaint is from 2/2015
Disputed amount: £12,868 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 23
The player didn't receive their winning.
DANJORY won £700 and after knowing the bonus requirements, he was sure he had met them. When he decided to withdraw the money, he asked the live chat representative what were the steps to do so. He was told to deposit £20 and send in ID documents for verification. Danjory also asked if the deposit would generate another bonus and if it did, could he withhold it because he did not want it. The support representative said that he could but the bonus still went to his account. He contacted the support again to inform them what happened and they immediately retracted the bonus and said he could withdraw the winning now. After a few days, his request was still pending and he kept on waiting for an update from the casino. The casino never responded to him and left the case unresolved.
 
This complaint is from 7/2014
Disputed amount: £700 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 19
The player complaints about the support system being irresponsive.
Charmainesa was asked to send documents needed for the verification, so she did. She had to contact the casino for an update but no one responded to her. Later on, the casino called her to offer a weekly bonus but failed to respond to her emails when it came to a withdrawal. The case remains unresolved.
 
This complaint is from 5/2014
Disputed amount: R4,000 (bonus money)
Read more on: askgamblers.com
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Show 2 similiar complaints with 42 black points in total
No reaction, good regulator
Black points: 727
Extremely delayed withdrawal and verification process.
Timhall requested a withdrawal and sent all needed documents for verification multiple times. The casino stopped communicating with him and the case happened to be unresolved. There is no further update on the case.
 
This complaint is from 6/2018
Disputed amount: £2,700 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 79
Player's account was blocked and their funds confiscated without any reason given.
The player requested a withdrawal of €3,650 that came from their deposit but it was denied. The casino wrote them an email that said that they wouldn't receive their winnings and that their account would remain blocked due to security reasons and funds would also stay in the account as per casino management's final decision. Later on, the casino contacted the mediator to informed them that the player was welcomed to contact their support and resolve the issue. The player said they had reported the casino to different authorities. No other information is available ever since then.
 
This complaint is from 5/2014
Disputed amount: €3,650 (real money)
Read more on: askgamblers.com
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Sin from the past
Black points: 0
The player received confusing information about the wagering requirements.
The player, Kallie, made a deposit, received a bonus and found out that the wagering requirement was pretty low. Then, a moment later, she claimed that it went really high, from ZAR250 to ZAR50,200. She played non-stop for four hours and made bets of ZAR20 per spin when the wagering requirement amount went down to ZAR32,000. After that, she decided to contact the casino's support where they informed her that the amount was ZAR46,000. The casino claimed that the player knew about such a high requirement and explained to the player that there were no mistakes on the wager amounts as previously agreed with him. The only thing was that the system shows wagering amounts with short delays between two actions. There is no further information about this case being resolved.
 
This complaint is from 11/2013
Disputed amount: R800 (real money)
Read more on: askgamblers.com
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Complaints on related Casino Tropez (Same owner)
Delayed payment, status unknown
Black points: 4533 (453 for this casino)
The player was unable to withdraw their winning.
The player won over €50,000 in the casino and made several withdrawal requests. The withdrawals were denied due to the casino's monthly withdrawal limit of €9,990. The player made new withdrawal requests within the withdrawal limit but their account was locked due to a fraud and the casino tried to avoid further contact with them. Finally, the player received €4,000 and the rest of the money, around €54,000, remained in their account. There is no further information available and the case remained unresolved.
 
This complaint is from 4/2017
Disputed amount: €53,465 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 80 (8 for this casino)
The player got frustrated due to a long verification process.
The player requested a withdrawal and the casino repeatedly asked them to send in their documents for verification which caused a delay in payment. The player was convinced it was on purpose. No update since then.
 
This complaint is from 5/2017
Disputed amount: ?? (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 80 (8 for this casino)
The casino declined the player's withdrawal.
When all the player's withdrawal requests happened to get denied, the casino refused to respond whatsoever. Due to this stage, the complaint remains unresolved.
 
This complaint is from 2/2017
Disputed amount: $380 (real money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 80 (8 for this casino)
The player's withdrawal requests were repeatedly denied.
The player was interested in a bonus, they made a deposit but never received any bonuses. That left the player frustrated so they tried to withdraw their money back. The casino repeatedly asked to provide their documents in better quality needed for verification. The player was convinced the casino delayed the payment on purpose. No update since then.
 
This complaint is from 12/2016
Disputed amount: $100 (bonus money)
Read more on: askgamblers.com
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Delayed payment, status unknown
Black points: 47 (4 for this casino)
The casino kept on delaying the payment on a purpose.
The player tried to make a withdrawal request. The casino repeatedly asked the player to send in their documents needed for verification causing a delay in payment processing. No update since then.
 
This complaint is from 3/2015
Disputed amount: $1,200 (real money)
Read more on: askgamblers.com
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Show 4 similiar complaints with 287 black points in total (28 for this casino)
Uncertain case, good regulator
Black points: 355 (35 for this casino)
The casino refused to accept a delivery with the player's documents needed for verification.
When the player sent their documents for verification per courier service, the casino refused to take them. No update since then.
 
This complaint is from 9/2016
Disputed amount: 350,000 руб (real money)
Read more on: askgamblers.com
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Sin from the past
Black points: 0
The player's winning was confiscated.
The player wanted to request a withdrawal but his funds disappeared and they were left only with their deposit of £100 on the account. We believe that the player didn't meet the wagering requirements and that was why their request was denied. There is no further information available.
 
This complaint is from 5/2013
Disputed amount: £6,300 (bonus money)
Read more on: thepogg.com
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Complaints on related Winner Casino (Same affiliate)
Regulator: Player was right
Black points: 28958 (868 for this casino)
The player’s account was blocked and the balance of more than AUD50,000 disappeared.
The player had a balance of more than AUD50,000 on his account. He didn't play for a month and later, when he looked at it, his account was blocked. The customer support told him he had zero balance, but the player had a screenshot of his previous balance. The support informed him they couldn’t do anything and forwarded the issue to the management. Casino failed to explain why they froze the player's account. After the player complained to the MGA, casino promised to pay out his winnings, but it was limited to €9990 (14086 AUD), the maximum withdrawal per month. The first €9990 was paid out, however, at the time of this complaint, the next withdrawal request was still pending. No news from the player since.
 
This complaint is from 1/2017
Disputed amount: A$50,276 (real money)
Read more on: askgamblers.com
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Stupid excuse or fraud
Black points: 22740 (682 for this casino)
The player was accused of braking bonus rules.
The player won with a bonus offer and claimed to had played according to the rules (which he had read prior to playing). After him winning, the casino informed him he had breached T&C, which were probably not existing before he started to play. Player provided evidence in the form of screenshots. No update since.
 
This complaint is from 5/2016
Disputed amount: £26,000 (bonus money)
Read more on: askgamblers.com
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Insufficient evidence from casino
Black points: 4020 (120 for this casino)
The player's funds disappeared.
The player complained she had won RUB 400,000, then was inactive for a week and later on, she found out that her account was left empty. The casino claimed there was no trace of this sum of money on her account and they didn't discover any unauthorized access to it either. She kept asking for proofs, which the casino failed to provide but she did provide some screenshots of her account. There was no statement from the casino about this issue and the resolution is unknown.
 
This complaint is from 12/2017
Disputed amount: 400,000 руб (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 492 (14 for this casino)
Delayed monthly payouts.
The player won ZAR 300,000 and requested a withdrawal but the casino told him that he could withdraw only ZAR 50,000 per month. He became frustrated that it would take six months for him to receive the whole amount of his winnings. And since he was able to withdraw ZAR 100,000 in the past, it was surprising that the casino suddenly changed their rules.
 
This complaint is from 7/2015
Disputed amount: R300,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 457 (13 for this casino)
The player won money using a special offer but their winning was gone the next day.
After carefully reading through the T&C, the player started to play using a special bonus offer. After logging in to their account on the following day, they discovered their whole winning was seized without any explanation from the casino. We are unaware of any further actions in this case.
 
This complaint is from 4/2016
Disputed amount: £41,000 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 304 (9 for this casino)
The player asked for a refund of his deposit.
The player deposited €2,500 and started playing poker. But once he realized he needed that money in his hands, he requested a withdrawal. The casino declined it and explained to him that in the order to do so, he needed to roll over the full amount of his deposit in a casino section. In the meantime, the player was blocked from the poker section and complained that he wanted to fulfill the requirements by playing poker. He was told that was impossible but he kept on pursuing his theory and he even proposed to pay the fees just so he could get his money back. The casino never responded to this complaint and it remained unresolved.
 
This complaint is from 12/2018
Disputed amount: €2,500 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 220 (6 for this casino)
The player's account was under further investigation.
The player wanted to withdraw his winning, as he had done before, but his account was frozen for further verification by the management. He provided the necessary documentation and was told the restrictions on his account were removed but he was still unable to login to his account. No response from the casino, no more updates.
 
This complaint is from 7/2015
Disputed amount: £4,141 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 137 (4 for this casino)
The casino refused to accept the player’s copy of his passport.
The casino kept asking the player to send new copies of his ID and a notarized copy of his passport, which he had already provided them with. They either claimed they didn't receive anything or were not replying at all. No update since.
 
This complaint is from 7/2015
Disputed amount: €3,000 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 81 (2 for this casino)
Complicated and delayed withdrawal process.
The player requested a withdrawal and the casino asked him to provide a document of his bank statement for verification. As soon as the casino received it, they claimed that it was a wrong type and they needed to receive it via regular post, not the paperless system. There is no further information on whether the player received his winnings or not. The complaint remained unresolved.
 
This complaint is from 1/2019
Disputed amount: £1,888 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 79 (2 for this casino)
The player was unable to make a withdrawal.
The casino support advised the player to use a different debit card for withdrawal, but this failed too. Then the support advised him to use Skrill, but before making the withdrawal he needed to deposit first. Player refused to do so and was afraid his deposit would be taken away.
 
This complaint is from 4/2017
Disputed amount: R7,500 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 62 (1 for this casino)
The player complained the casino wouldn’t approve his winning.
The player complained the casino wouldn't approve his winning of £357. They asked him to send them documents needed for the verification, but in the end, his account got blocked. He complained about the unhelpful support team. No reaction from the casino and no further comments by the player are available.
 
This complaint is from 6/2017
Disputed amount: £357 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 50 (1 for this casino)
The player's winnings disappeared.
The player said to have won £500 and when he wanted to withdraw it, the balance got reverted. He had already had a similar issue with other casinos, which was rectified after he spoke to an operator. He tried to resolve the issue with this casino's support team but no error in the game was found. He filed a complaint with the gaming authority in Antigua and Bermuda. Casino replied that after the verification they didn't find any issue with the game. Player refused this. No update since.
 
This complaint is from 7/2015
Disputed amount: £500 (real money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 48 (1 for this casino)
Extremely long verification process.
The player complained that they made a deposit, sent documents for verification, requested a withdrawal but didn't receive anything. When they asked the casino what was the issue, they were asked to send their ID and a bank statement for verification. The next day, their account was closed but the deposit was returned. The player wrote an email to the casino inquiring about the rest of their winning but didn't get an answer. No reaction from the casino what so ever.
 
This complaint is from 10/2018
Disputed amount: £850 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 41 (1 for this casino)
The player didn't check the bonus terms and conditions.
The player played with a bonus, won, and requested a withdrawal of £2,740 but he was given only £228. When he contacted the live chat representative for an explanation, he was told that the maximum amount he could cash out from that bonus was the £200. He didn't agree and claimed that the previous representative told him he could withdraw £2,000 maximum. There is no further information available.
 
This complaint is from 7/2015
Disputed amount: £2,740 (bonus money)
Read more on: askgamblers.com
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Uncertain case, good regulator
Black points: 7 (1 for this casino)
The player's account was closed.
The player played with a bonus, he won €200 and when he requested a withdrawal, he was asked to send all the necessary documents for account verification. After he sent those to the casino, his account got verified and he was instructed to ask for a withdrawal. But when the player logged into his account, he found out that all of his funds were gone. Later on, the casino blocked his account without any further explanation. Ever since then, there is no update available.
 
This complaint is from 8/2015
Disputed amount: €250 (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
The player broke the bonus rules.
The player claimed that he accepted a bingo bonus and after he completed the wagering requirements, he then used the rest of the money he had left to place a bet in sports betting. After that, the casino declined his request, returned his deposit to his account as well as the winnings from the sports betting, as an exception. There is no further information available and the complaint remains unsolved.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Extremely complicated withdrawal process that was denied at the end.
The player requested a withdrawal and soon after received an email from the casino asking for notarized copies of their documents. The thing was that the player had already received his winnings previously and that their account was already verified. Also, the problem was that the player wasn't willing to do so because they were asked to send them to Phillippines and they felt it was risky since the company was based in Gibraltar at that time. Later on, the casino revoked the notarized documents request and the player was awaiting his winnings. In the end, the player's request was denied due to accusation of bonus abuse. Out of the £722, they only received £236.36, if. No further information is available.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Account closure issue.
The player asked the casino to close his account and he claimed that after that, they started to charge him for no reason whatsoever. The casino responded to the complaint claiming that they didn't charge the player anything and advised him to check with his bank to finalize things. There is no further information available.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Complicated withdrawal process.
The player was surprised that in the order to receive his winnings, he needed to send documents for verification, but he refused to do so. When the casino responded to the complaint, they mentioned that they were unable to find the player's account and they asked him to provide the necessary documents. Ever since then, there's no further information available.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
The player didn't fulfill the wagering requirements.
The player requested a withdrawal but the casino wouldn't let him withdraw his winnings. The casino responded to the complaint saying that the player didn't fulfill the wagering requirements and that was the main reason why they couldn't pay him. No further details are available ever since. The complaint was left unresolved.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
The player claimed that they didn't receive a bonus.
The player complained about not receiving a no deposit bonus upon the registration. When the casino responded to their complaint asking them to provide more account details, they never responded. There is no further information available.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Deposit limit wasn't set up.
The player claimed that he had set up a deposit limit via phone call but it wasn't set because he was able to deposit twice as much money. The casino, on the other hand, claimed that no records are showing proof that the player made such a request. The complaint remained unsolved without a further update.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 3 (1 for this casino)
Complicated withdrawal process.
As soon as the player mentioned that they were having gambling problems, the casino closed their account to prevent them from losing any more money. The player claimed that before the casino closed their account, they requested a withdrawal. The casino said that they never found any history of the player ever requesting a withdrawal. There is no further information available.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Uncertain case, good regulator
Black points: 0
The player couldn’t withdraw their winning and the casino claimed the money was linked to a bonus, which wasn't real money.
The player, Seal9999, complained about not being able to withdraw the money he won. He claimed it was real money, but the casino insisted it was linked to a bonus. The player claimed it wasn’t possible because he had already lost the bonus and this was a new game he had played. The casino didn't react to his complaint, and when he called them, they replied he needed to wait for another 24 hours. We don't know what is the current status of this issue.
 
This complaint is from 10/2017
Disputed amount: £680 (real money)
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Uncertain case, good regulator
Black points: 0
The player complained the casino asked him to send notarized documents by post to the Philippines.
The player wanted to know whether the casino took responsibility for sensitive documents arriving securely to the Philippines and whether they refunded the fees for notary verification. Apparently, they did not, but the casino replied it was part of their terms and conditions to ask for these documents. We don't know how this was resolved.
 
This complaint is from 9/2013
Disputed amount: $190 (real money)
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Show 21 similiar complaints with 1,510 black points in total (49 for this casino)
Technical glitch
Black points: 1475 (44 for this casino)
Technical glitch.
The player complained that once he received the bonus, the game wouldn't work. After he contacted the casino about it, they proposed to only return his last bet of £50 to him. He also claimed that he deposited and lost around £2,000 to the casino. No further information is available.
 
This complaint is from 12/2015
Disputed amount: £2,000 (bonus money)
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Technical glitch
Black points: 50 (1 for this casino)
The player’s balance vanished while playing on a mobile device.
The player, complained his balance of £50 vanished while he played slots on his mobile device. He contacted the casino and they asked him to send his game log ID, but this was available only from the desktop version of the game. Mobile device history of the game was not available. The player was wondering how come the game, during which his balance disappeared, also had an unavailable history. No response from the casino so far.
 
This complaint is from 2/2017
Disputed amount: £50 (real money)
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Technical glitch
Black points: 45 (1 for this casino)
The player was unable to withdraw their winning.
The player’s withdrawal via Visa card got declined by the casino and they were told to use an alternative payment method, the Skrill. The player did so but received an error message. The customer support told her to try a Visa withdrawal again. She did exactly as the casino told her but nothing worked. No update available since then.
 
This complaint is from 3/2016
Disputed amount: R1,200 (real money)
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Technical glitch
Black points: 30 (1 for this casino)
A fee was deducted from the deposited amount without it being mentioned to the player.
The player made a deposit of $40 but received only $20 and she then found there was a $20 fee charged by the casino's payment provider without this being mentioned in the casino's T&C. She wanted the $20 to be transferred to her casino account. No more update on this case.
 
This complaint is from 5/2016
Disputed amount: $20 (real money)
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Technical glitch
Black points: 0
The player complained about misleading information of the current balance on his account.
The player saw he had some balance on his account, but his withdrawal got declined. He contacted the casino’s customer support, which told him he had £0.75 left on his account. However, the player saw a current balance of £260. The casino admitted there had to be a technical issue.
 
This complaint is from 5/2013
Disputed amount: £260 (real money)
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Technical glitch
Black points: 0
Technical glitch.
The player complained that when she played her favorite game of Irish Luck, the game wasn't paying her out correctly. When she contacted the casino representatives about it, they told her that they didn't have time to investigate it. After she posted this complaint, they chose a different approach and started to resolve this issue by investigating more thoroughly. Unfortunately, there is no update on whether they fixed the game or not, but the complaint remained unsolved.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
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Show 5 similiar complaints with 125 black points in total (3 for this casino)
Delayed payment, likely paid
Black points: 80 (2 for this casino)
The player’s withdrawals got finally approved but were still not processed several weeks later.
The player wanted to make a withdrawal of £1,000. Finally, several weeks later, the player claimed to had received an email confirming the money transfer. Otherwise, the player said the casino had a good offer of games but that it was very difficult to get the winning paid. No update since the money was probably paid out.
 
This complaint is from 8/2017
Disputed amount: £1,000 (real money)
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Delayed payment, likely paid
Black points: 60 (1 for this casino)
The player couldn’t get her bonus money paid out, the withdrawal was declined.
The player stated that she had won some bonus money (£100) according to the rules and when she tried to withdraw it, the withdrawal was refused. The support told her to use a different payment method. In order to be able to make a withdrawal, the player always needed to deposit first with the same payment method to verify it. She deposited another £20 with a different card, however, the verification process was very problematic and the identification failed despite many proofs sent by the player. According to the last update, the player was expecting to get information from the support team. We are unaware of how this issue was resolved.
 
This complaint is from 6/2016
Disputed amount: £120 (bonus money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Delayed withdrawal process, likely paid.
The player requested a withdrawal but it became delayed. He also contacted the casino for an estimated payout time but they never provided him with any. Ever since then, there is no further information available and the complaint remains unresolved.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Account verification issues.
The player requested a withdrawal of AU$435 and soon after that, the casino requested documents for her account verification. She was surprised that they asked her for such a thing but in the end, she did send the needed documents multiple times. Later on, the casino responded to the complaint saying that her request was processed and she should receive her money soon. There is no further information but we believe that the player's winnings were likely paid.
 
This complaint is from 7/2015
Disputed amount: A$435 (real money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Delayed withdrawal process.
The player requested two withdrawals but wasn't able to find out how long it would take to receive them. Later on, the casino responded to the complaint saying that the request was processed and that the winnings would be delivered shortly. Unfortunately, there is no further update but we believe that the funds were received.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Complicated and delayed withdrawal process.
The player requested a withdrawal and was asked to provide documents for their account verification. A few days later went by without any updates from the casino so the player decided to contact the live chat. There they were asked to provide documents via email once again because they haven't received them at first. The player did so right away, actually, they sent the email numerous times. After that, the money they requested for withdrawal were returned to their account and at that point, they became disappointed of the casino's actions. The casino replied to the complaint saying that they finally managed to obtain the needed documents and proceeded with the withdrawal. There is no further information on whether the player received their money or not, but we believe they likely did. The complaint remained unsolved.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Complicated withdrawal process.
The player requested 3 withdrawals but they couldn't be processed unless the casino would receive additional documents for verification. Once the player sent those, they received an email from the casino that there was another debit card linked to their account and they needed proof of it, too. But the card was no longer in use of the player and was canceled due to being lost. The player felt frustrated and filed for a complaint. The casino replied to it saying that they waived the additional documents needed to process the withdrawal and hoped that they resolved this matter to the player's satisfaction. There is no further information on whether the player received their winnings or not, but we strongly believe so.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
The player's winning was seized until their account was verified. However, the money was not returned after the verification was finished.
The player managed to win with his bonus but when he wanted to withdraw the winning, the casino asked him to provide the documents needed for verification. His winning was seized right after that and the player was reassured he would receive his winning back after his account was fully checked. He received an email confirmation about his account verification process, however, he still didn't get his winning one month later. No response from the casino according to the last update.
 
This complaint is from 7/2015
Disputed amount: €273 (real money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Delayed withdrawal process.
The player played with a free bonus, fulfilled the wagering requirements, and at the end, won £200. He then asked the casino for withdrawal and also provided all documents needed for their account verification. About three days later, the casino claimed that they were waiting for the player's bank to accept it but the bank said there was no payment awaiting. Later on, the casino replied to the complaint congratulating the player on their winnings and confirming that their request was approved and that it was only a matter of time for the money to arrive.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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Delayed payment, likely paid
Black points: 39 (1 for this casino)
Delayed withdrawal process.
The player requested a withdrawal of £4,500 and sent all the documents needed for his account verification to the casino. Onto the following day, his documents were all accepted but almost two weeks after that, no payment was received. When the player contacted the casino about it, they told him he should receive it between 4-7 days. There is no further information but we believe that the player received his winnings.
 
This complaint is from 7/2015
Disputed amount: 4,500 DGB (real money)
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Delayed payment, likely paid
Black points: 19 (1 for this casino)
Too many complications with getting the documents for verification approved.
The player won some money and in order to verify her account, she had to send notarized copies of her identity documents to the casino’s office in the Philippines. She asked for a transfer via Moneybookers (same method she used to deposit), but the casino said it was not possible and they could only send winning by a cheque, which could take up to 21 business days. The cheque didn't arrive on time, so the player asked the casino to cancel it and send a new one. This time she received her winning via a cheque but it took about three months to be resolved.
 
This complaint is from 1/2014
Disputed amount: £3,643 (real money)
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Delayed payment, likely paid
Black points: 0
A player complained about having to send notarized identity and financial documents to the Philippines to be able to withdraw his winning.
The player won £24,000. He had won there before and withdrew his winning without any problems but this time he was asked to send an additional documentation for the account verification to an address in the Philippines. The player had to wait for several weeks before he was able to make a withdrawal. No update from the player, winning was probably paid out.
 
This complaint is from 7/2013
Disputed amount: £24,000 (real money)
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Show 11 similiar complaints with 391 black points in total (10 for this casino)
Delayed payment, status unknown
Black points: 100 (3 for this casino)
Complicated withdrawal process.
The player deposited via debit card but later on, was informed that this payment method was not supported for withdrawals and was told to try it via Skrill or Electronic transfer. At the end of the complaint, the player was asking about what options did he have as in some other casinos it was never an issue. No response from the casino.
 
This complaint is from 5/2017
Disputed amount: 1,500 руб (real money)
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Delayed payment, status unknown
Black points: 80 (2 for this casino)
Extremely long verification process due to lack of communication.
The player contacted the casino several times, but they were not very supportive and he was told to be more patient. Later on, they asked for some additional documentation to be sent for verification. The player was disappointed by the lack of communication from the casino, he had no response since the last update.
 
This complaint is from 2/2017
Disputed amount: £250 (real money)
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Delayed payment, status unknown
Black points: 54 (1 for this casino)
Complicated withdrawal process.
The player accepted a no deposit bonus with which they managed to fulfill the wagering requirements and win £750. When they requested a withdrawal, they were asked to make an additional deposit of £50. Once the player made the additional deposit, it didn't process and once they spoke to a live chat, they were told that due to their terms and conditions only £200 plus their deposit of £50 was withdrawable. That sounded fair to the player but they kept on playing and managed to get their balance to £1,112 altogether. Ever since then, the casino stopped communicating with the player not telling them how much money were they able to withdraw. They suggested the player to keep checking their mail. There is no more information available and the complaint remains unresolved.
 
This complaint is from 7/2015
Disputed amount: £1,112 (real money)
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Show 2 similiar complaints with 134 black points in total (3 for this casino)
Failed self-exclusion
Black points: 0
The player complained about a failed self-exclusion from the casino's side.
The player played and lost money in the casino, which he was well aware of and saw that the casino was a part of a group of the casinos the player was self-excluded from and he thought he shouldn’t have been banned only from creating an account, but also from depositing money. He asked for a refund and questioned the casino’s sense of responsibility. No reaction from the casino.
 
This complaint is from 7/2015
Disputed amount: ?? (real money)
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Generous casino
Black points: 0
The player didn't meet the wagering requirements.
The player made a deposit and accepted a bonus. With that bonus, they managed to get their winnings up to around $3,600. But when they tried to withdraw it, they only received $50. The casino explained to them that since they didn't fulfill the wagering requirements, they were not able to receive their whole winnings. The player claimed that the bonus didn't have any terms and conditions available. Later on, the casino offered the player a deal where they credited them their winnings back to their account. Even though the player never confirmed that they received their money, we believe that they did. Complaint remained unsolved.
 
This complaint is from 7/2015
Disputed amount: ?? (bonus money)
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