Thrills Casino Review

Player complained the casino had transferred the money to a wrong bank account. Player didn't understand this as two days prior to this withdrawal he had successfully received one withdrawal. Casino replied they had asked a bank to track down the payment and that it might take up to 16 weeks. Player was very upset about this fact, we don't know what was the final resolution of this case.

Player complained that after he had achieved some winning from a free bonus and made a deposit prior to the withdrawal of his winnings his account was suddenly blocked and the deposit returned to him. When he asked the casino for a reason they replied that the user was a fraud. Player refused strictly such accusation and provided proofs of him being in theright. He was advised to turn to the licensing authority.

Player complained he played in the casino with his real money but as his wife had already had an account there so he was not eligible for a welcome bonus. After he made some winnings his account was blocked. Casino replied this was because only one account is permitted per a household and later they also pointed out to the fact that the player had self-excluded himself from the group of casinos that belong to the same brand. Player's deposit was returned.

Player complained that after he opened an account, made a deposit, won and asked for a withdrawal his winning was seized as it turned out he had been playing from a restricted country and his winning was canceled, only the deposit returned. Player didn't understand how come he had been able to play despite being from a restricted country. Casino replied that it was stated in the terms and conditions and the situation of him being able to play was temporary, then they said it was due to a technical issue. Player was advised to seek further help with the licensing authority.

The player from Argentina had reported that his Betsson Casino account was suddenly blocked while he was engaged in a slot game, and he was unable to get in touch with the casino. After the Complaints Team had engaged with him and extended the complaint resolution timeline, the player had managed to resolve the issue independently. Consequently, we had marked the complaint as 'resolved'.

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.