TheSlotz Casino - Player's deposit is delayed.

Hello Casino Guru,

I would like the pictures to remain private between us and the Casino but not for others, thank you!

My casino ID: 4933844476

I am writing here in the hope of help. I deposited money in this casino 2 days ago and have been in contact with the support who informs me that they are checking this with their financial department. Today 2025-06-05 I wrote to their support and get the same answer over and over again. I have no patience for this kind of thing, this should be prioritized to the highest degree as this is my money that has disappeared? I made a deposit first which did not go through as I had forgotten to transfer money from my savings account. Then I transferred money from my savings account to my regular one and deposited money again which went through but the money is not in the casino? I am asking for help

Dear EliasR,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Hi! I have several pictures that prove that the purchase went through. I am in contact with a VIP manager who is double checking this with their financial department. My documents prove this so much. As I explained to them, a transaction failed and I know about it because I did not have money in that particular account. Made a transfer from my savings account and then made a new transfer and then it was successful.

The pictures speak for themselves.

please see attached.

Hello,

The casino found the money now and it has been credited. This complaint can be closed.

Dear EliasR,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru