test - Withdrawal of player's winnings has been delayed.

I play with FAIRBET365 casino,

I won 2,78,000 RS, and i request to withdrawal on 22-4-2024 but uptodate they not cleared my withdraw amount also customer service not responding,

So please solve my problem

Dear s9881241113s,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear s9881241113s,

Have you received your withdrawal from the casino yet?

But they has suppended my account ..

I ask them for my withdrawal continue 5 days...

After 5 days they suspended my account, aslo block my number...

I have not received my all withdrawal amount

Thank you for your reply, s9881241113s. Please allow me to ask you a few questions, so I can understand the whole situation completely:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

this is the app Fairbet365

see my withdrawal request, no single withdrawal can not approved and block my account

Do I understand correctly that you have not received any explanation from the casino regarding the blocked account? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Fairbet365 casino app blocked my account WITHOUT any information...

I wait for my withdrawal from 7 days ...

After I ask again for my withdrawal then they were blocked my account ..

They were blocked my account without any single information

I want to

Blacklist That app

Fairbet365...

Close Fairbet365 app permanently for all customer...

Thank you very much, s9881241113s, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello s9881241113s,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Fairbet.bet Casino,

Could you possibly provide additional information regarding the delayed payment and subsequent account blockage and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact the Pardee Consulta – an alternative dispute resolution service (https://adrbypardee.eu/online-dispute-resolution-form/) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/player-hub/lodge-a-complaint/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (michal.v@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Michal V, Casino.Guru