The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.
I made a withdrawal request at 15:31 in the amount of 1200 reais, this amount did not appear in my account and left my earnings balance, in the notification bell part nothing appeared informing that I made a withdrawal as always shown, I checked the history I withdraw the value is in a new situation instead of being in process, I would like to know where my money went, thank you.
Hello rubiaoliveira171291,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please clarify which casino are you talking about - send a link. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick