The player from Argentina reports an issue with a deposit made two weeks ago that was debited from her bank account but not reflected on the casino site. Despite following up with customer support and providing the required documentation, she has not received a response and her funds remain missing.
Player's deposit is delayed and unacknowledged.
Amount: $75,000 ARS
10bet Casino
Submitted: 23 Sep 2024
Case opened
Current status
Waiting for player to reply
27d 7h 50m 15s
Case summary
3 days ago
Public
Public
4 days ago
Translation
Dear Sir or Madam, good day.
Attached is the receipt for a deposit I made as I regularly do on the site https://www.apuestashouse2.com/
I made this deposit two weeks ago and it never reflected in my account on the betting site, but it was debited from my bank account.
After 24 hours, I filed a complaint to the contact and support email, which I have regularly used for withdrawals and documentation, contacto@apuestashouse.com. I received only one response asking me to wait 48 business hours before making any kind of claim and to send the deposit receipts in PDF format. I followed their request to the letter, but since then I have not received any response to my emails and my money is still missing.
Attached are images of the transfer receipt and the last response I received from the support team of this casino.
I hope you can help me, thank you very much in advance.
Best regards!!!
Automatic translation:
Public
Public
3 days ago
Dear fbautech,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
fbautech has 27d 7h 50m 15s to reply
