Player’s account has been blocked.

Hello.. I have had an account on chunba casino for nearly 3 years.. I have been a loyal customer a have deposited thousands over the coarse I had an active account. 2 weeks ago chumba deactivated my account without any warning, notification to let me know the reason or explain for how long or what I need to do to get it reactivated in order to play on my account again.... after 12 days and getting absolutely no response via emailing customer support. I opened another account in order to access the 24 hour chat feature to attempt to get answers and help myself figure out what was going on. CHUMBA has now permanently deactivated both accounts .. and is refusing to allow me to open a new account indefinitely. And I still have gotten no explanation for being treated so poorly , or why my account was being grossly mishandled without cause!

Dear alexisnoelle9846,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear alexisnoelle9846,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.