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Veronika Fritz

Complaint Specialist

veronika.f@casino.guru

Veronika is one of Casino Guru's complaint specialists. As part of the First Response Team, she handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate. Prior to joining Casino Guru, Veronika shared her translating services with several publishers, translating literature for children and youth, fiction for adults, but also popular non-fiction literature about medicinal herbs, animals, yoga and fashion.

In her free time, Veronika likes to read, paint, and listen to music. Occasional baking brings her a lot of joy, and whenever she needs to recharge, hiking, cycling, and nature in general are some of her go-to activities. Veronika’s favorite food? Potato dumplings with sheep cheese.

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Klagomålssvar av Veronika Fritz

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When applying for a self-exclusion, it’s important to clearly state the reaso... 34 minuter sedan
Thank you for your response.To proceed with your complaint, could you please ... 40 minuter sedan
Have you tried using a personal computer to access the games? 42 minuter sedan
Please forward me the aforementioned communication at veronika.f@casino.guru.... 47 minuter sedan
Dear mrrrddr5b463,We are extending the timer by 7 days. Please, be aware that... 53 minuter sedan
Unfortunately, we have come to a point where we are not able to move forward ... 54 minuter sedan
Thank you very much, MrWhite, for providing all the necessary information. I ... 57 minuter sedan
Thank you for your emails.Based on the communication with the casino’s custom... 58 minuter sedan
Thank you very much, Cocohibs1, for providing all the necessary information. ... 1 timme sedan
Thank you very much, ianar, for providing all the necessary information. I wi... 1 timme sedan
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