Casino Guru team reviewed Superbahis Casino after in depth analysis of their online reputation based on real complaints and casino conditions. Casino reputation is rated below average as we have founds numerous complaints regarding withdrawals or violaton of terms and conditions which are not always resolved to the satisfaction of the player. Until casino improves and we adjust the rating, we recommend you to find casino with better reputation. Read our review to find more information about player's complaints, withdrawal process or any available Superbahis Casino bonus codes.
SüperBahis is one of the first online casinos which started to operate in Turkey, back in 2008. Therefore, this experience with the local market is one of main advantages of this casino. The casino is operated by East Pioneer Corporation B.V., which acquired the casino from well-known online gambling operator SportingBet in 2011. The casino features both Curaçao and Malta licenses.
The casino website still has a similar design to the SportingBet website. Before the sale of the casino, the company GVC Sports, a subsidiary of GVC Holdings, agreed to provide East Pioneer with all the know-how and services required to enable East Pioneer to operate casino in the same way in which it was operated by SportingBet. However East Pioneer and GVC Holdings are not related companies.
We found many complaints about SüperBahis, and the complaints are mostly about bonus payments, account problems and withdrawal issues. Players also complain that SüperBahis usually requests too many documents to verify user account, and some players report that their accounts are suspended during this withdrawal process. Almost all of these complaints remain unresolved and there are not any replies or comments on behalf of the casino.
One of the other common issues is related to account security, as this user on sikayetvar claimed that the balance of his/her account of 1800 TL disappeared overnight. The casino reported that it was spent by betting on slot games. On the same website, another player claimed that SüperBahis asked for a 15% tax payment to process his withdrawal. Even when he complained that no such a clause was included in the terms and conditions, the casino claimed that the clause is included in the service agreement. After this payment was made, the account still remained suspended for security reasons. Another player claimed that after he submitted a withdrawal request for 6000TL, he received a message that his account looks suspicious, and was suspended while his balance was confiscated.
As for problematic terms and conditions, SüperBahis reserves the right to cancel any bet from any player and suspend the account without explanation. No gambling tax is mentioned on the SüperBahis website, but players must obey and follow local laws and regulations, and no further information about any particular amounts are included. However, based on some complaints it looks like the casino does demand extra tax payments from Turkish players.
Compared to other Turkish casinos, there is lack of payment methods supported at SuperBahis. However, some popular options are available such as debit/credit cards, Ecocard, Bank Wire, AstroPay and TILLCARD. There is no fee involved in deposits or withdrawals. According to the casino terms, it’s forbidden to make withdrawals without playing any games. So, you will need to wager your deposit even if you do not take advantage of any of the bonuses. The maximum daily winnings limit is £20,000 (or currency equivalent)
The deposit limits are 100 TL to 1150TL for credit cards, 20 to 25K TL for ecopayz, 10 TL to 10K TL for AstroPay and €10 to €500 for paykasa payment options.
The withdrawal limits are 30TL to 7000TL for payment cards, 200TL to 15,000TL for ecopayz and 200 to 100K TL for bankwire. The withdrawal time for Ecocard is up to 24 hours, credit cards up to 2 days and bank wire transfers take between 3 to 5 days.
Players that make their first deposit get 100% up to 350TL as a first deposit bonus. The minimum deposit required to qualify for the bonus is 100TL which must be made within 30 days after opening your casino account. The bonus will be credited within 72 hours. Players must meet a 35x bonus wagering requirement before withdrawing any winnings. Players have to fulfill the wagering requirement within 7 days. Poker, backgammon and gin rummy bets are excluded. The bonus can be also rolled over by placing sports bets, in which case a 10x wagering requirement applies (with 1.5 minimum odds).
The casino also offers a 20% cashback bonus up to 100TL on slot games. Players must deposit at least 100 TL to their account and meet the 30x wagering requirement before withdrawing their winnings. It’s also required that players complete the mobile verification method in order to claim this bonus. Another promotion at SuperBahis casino is the weekly 20% live dealer cashback bonus, and players must meet 30x wagering requirement before withdrawing their winnings which are limited between 20 TL and 100 TL. This bonus is only available for live roulette and live blackjack, and other online casino games are excluded.
Most of the casino games are powered by NetEnt, but there are also some games from other software providers like Betsoft and Playtech. SüperBahis also provides a mobile version of most of their games as well as live dealer games including Turkish roulette. Players can use the same account to access sports betting, virtual sports and poker.